high ping rates

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High Latency on Zayo Servers
I am experiencing high ping when routing through the Zayo servers. I understand that this is outside of the Cox network. However, this does not mean that it is outside of Cox responsibility. I have provided evidence below. 1 10.71.112.1 (10.71.112.1) 8.596 ms 9.023 ms 8.370 ms 9.492 ms 8.875 ms 7.436 ms 9.481 ms 8.135 ms 7.704 ms 7.960 ms 8.686 ms 8.693 ms 8.378 ms 7.611 ms 8.309 ms 7.273 ms 14.533 ms 9.139 ms 8.185 ms 8.290 ms 8.900 ms 9.226 ms 7.718 ms 7.745 ms 8.195 ms 8.642 ms 8.310 ms 8.960 ms 8.619 ms 7.707 ms (0% loss) 2 100.120.104.40 (100.120.104.40) 11.215 ms 8.455 ms 9.510 ms 8.003 ms 9.429 ms 9.457 ms 10.119 ms 9.681 ms 9.208 ms 9.844 ms 9.283 ms 8.730 ms 9.964 ms 10.714 ms 10.871 ms 9.902 ms 11.523 ms 9.962 ms 9.247 ms 10.032 ms 21.252 ms 13.209 ms 10.421 ms 10.820 ms 8.455 ms 12.465 ms 7.834 ms 9.121 ms 8.541 ms 9.749 ms (0% loss) 3 100.120.104.16 (100.120.104.16) 29.192 ms 36.644 ms 31.322 ms 12.575 ms 16.628 ms 10.000 ms 13.662 ms 10.418 ms 16.877 ms 9.642 ms 12.178 ms 20.408 ms 14.927 ms 16.290 ms 14.301 ms 13.041 ms 14.857 ms 12.432 ms 11.400 ms 9.852 ms 18.458 ms 12.678 ms 17.096 ms 25.128 ms 11.352 ms 12.996 ms 10.874 ms 18.433 ms 14.839 ms 17.048 ms (0% loss) 4 langbprj01-ae1.rd.la.cox.net (68.1.1.13) 11.646 ms 11.654 ms 7.564 ms 17.753 ms 7.503 ms 10.999 ms 11.099 ms 13.761 ms 10.428 ms 22.447 ms 10.336 ms 11.551 ms 11.008 ms 11.533 ms 11.939 ms 15.063 ms 12.447 ms 9.957 ms 11.409 ms 11.582 ms 16.952 ms 11.032 ms 13.951 ms 28.284 ms 20.142 ms 52.449 ms 57.421 ms 19.257 ms 19.596 ms 26.086 ms (0% loss) 5 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * (100% loss) 6 ae19.cs1.lax112.us.zip.zayo.com (64.125.25.122) 72.651 ms 73.070 ms 72.851 ms 72.553 ms 74.269 ms 75.760 ms 76.689 ms 74.885 ms 73.473 ms 72.814 ms 74.608 ms 73.387 ms 73.002 ms 72.485 ms 72.797 ms 74.107 ms 82.961 ms 74.058 ms 70.407 ms 76.351 ms 72.602 ms 74.070 ms 74.188 ms 73.582 ms 74.005 ms 73.179 ms 72.563 ms 72.393 ms 76.504 ms 78.359 ms (0% loss) 7 * ae3.cs1.dfw2.us.eth.zayo.com (64.125.29.52) 74.323 ms 73.524 ms * 74.683 ms 76.467 ms * 75.230 ms 75.760 ms 72.947 ms 74.882 ms 74.443 ms 80.905 ms 74.983 ms 72.453 ms 73.238 ms 75.181 ms 74.197 ms * * 74.280 ms 73.269 ms 74.264 ms 73.280 ms 75.032 ms * 73.035 ms * 76.035 ms 74.816 ms (23% loss) 8 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * (100% loss) 9 ae22.er2.iad10.us.zip.zayo.com (64.125.29.121) 76.805 ms 75.153 ms 72.885 ms 75.423 ms 73.873 ms 72.780 ms 75.233 ms 74.022 ms 74.763 ms 75.055 ms 72.813 ms 76.972 ms 76.939 ms 75.736 ms 73.975 ms 75.486 ms 80.371 ms 75.235 ms 87.911 ms 76.309 ms 76.662 ms 75.909 ms 92.660 ms 74.686 ms 75.497 ms 75.031 ms 73.762 ms 75.843 ms 70.581 ms 74.126 ms (0% loss) 10 64.125.199.190.t00673-02.above.net (64.125.199.190) 75.352 ms 71.870 ms 75.033 ms 74.572 ms 76.318 ms 74.532 ms 74.824 ms 75.354 ms 76.597 ms 76.095 ms 76.615 ms 77.384 ms 74.455 ms 74.703 ms 75.550 ms 75.095 ms 75.864 ms 75.205 ms 74.946 ms 74.792 ms 74.162 ms 75.517 ms 75.113 ms 74.982 ms 76.802 ms 74.827 ms 73.333 ms 76.487 ms 78.395 ms 74.536 ms (0% loss) 11 159.153.92.98 (159.153.92.98) 73.877 ms 79.487 ms 76.511 ms 73.885 ms 75.802 ms 74.614 ms 77.553 ms 77.545 ms 81.472 ms 75.469 ms 76.341 ms 75.133 ms 75.660 ms 72.136 ms 74.453 ms 75.520 ms 74.023 ms 83.018 ms 76.290 ms 75.414 ms 76.183 ms 76.596 ms 76.314 ms 76.527 ms 75.594 ms 74.747 ms 75.978 ms 74.480 ms 76.539 ms 74.293 ms (0% loss)
lhosb 4 years ago Place Internet
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Latency Spikes
So just moved into a new house and a brand new setup. However, I noticed that I have been getting random high latency spikes. These spikes can be few and far between sometimes or bunched up closely. I called support and per protocol the reset the modem, and I asked them to send out a Tech to check the outside receiver to make sure it is ok. However, the problem is still happening even now. Some context, I have this problem before and it required a Tier 2 guy to add a tap onto my line and watch the signal and it ended being a problem port on the edge switch. Now variation is normal but not from 24ms to 194ms. I'd really like to get this resolved. Thank you, Below is the attached ping log for just today. You will notice the spikes inside. For anyone in the future you can run the command below in powershell.exe Ping.exe -t 8.8.8.8 | ForEach {"{0} - {1}" -f (Get-Date),$_} | Tee C:\pingtest.txt Pingplotter https://share.pingplotter.com/SotGfxKLzcR.png https://share.pingplotter.com/HQXYtHQAZyP.png
nvasion 4 years ago Place Internet
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Packet loss for a month now.
First of all, I never had this issue before but now its here. I am trying to play a game but my game would stop dance or rubberband a lot. I know its packet loss because im testing it. I would send 149 packets I received 130 back, therefore packet loss. I'm calling the IT help but they always say the same thing. Call the manufacturer of your modem because it might be a hardware issue. But before their claim your basic IT help always say my modem is working fine green good connection. And I know its working its just the packet loss. So, I said please send me a technician to come and look around my area why I'm having such a stuttering connection. Guess what? The basic IT help cant even submit a ticket to provide an appointment because you're assuming its my modem? Plus it seems like your IT help doesn't even know what packet loss is. I have to explain twice what it is. How hard can it be to ask for a technician when it is my right as a customer? I'm paying on time and im paying it full. I am sure im not alone with this issue. Please act Cox
Bruce_Niere 5 years ago Place Internet
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Ping spikes during the day!
For the past 2 weeks i've been experience high ping spikes. During the morning it's a steady 20ish ping but right when it hits around 5 in the evening, it'll start hitting 100+ every 10 seconds. With all that said, my speedtests are perfectly fine. Getting the down and up speed I should be getting. I'm in South Vegas area! (Henderson)
Jon1990 6 years ago Place Internet
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Last 7 weeks intermittent internet outages.
First let me say that I have been with Cox Internet since @Home crashed and burned. Okay let me start my horror story so far and go then I'll get to the point of what is going on now. About 3 years ago I started having the internet go out, modem would full reset and took a minute to reconnect. Now this was right around the time they started to offer the Ultimate Plan, which I switched to but not before I had 37 technicians, yes, you read this correctly, 37, I'll say it again thirty-seven technicians. Come out and try to figure out why the internet kept going out. Each technician with his own version of why it could anything from: 1. "Better surge protectors." 2. "We need to get our wiring checked." 3. "There is something in our house causing feedback." So the internet keeps going out, I read about the ultimate plan, and decided to buy a new modem. Motorola SB6120 even met a Cox Rep at Best Buy and I asked how much the speed increase was. He gave me the price, picked out the modem for and I figured I've tried everything else. I've spent *THOUSANDS* of dollars on getting UPS's for the computers, 1300 dollars to get our house rewired, even having the electrical company come out and do a ground neutral check. Believe me I had 9 workers show up from the power company telling me that there was absolutely nothing wrong and they were mad that the cox tech told me to call them. Anyways I buy this modem, new speeds of 55/5 and boom problem solved! I manage to go from no problems till this year. Now i'm back to to same issue as before and to be quite honest I'm running a business here and I cannot afford to have any outages of any kind, explaining to clients that I work with how I'm trying to get this resolved as fast as possible and it not being resolved isn't working. I'm now on the Home Office/Business Plan. Static IP. I don't use the typical router, I've built a computer using ClearOS Linux & 2 Intel NIC's with the onboard Realtek NIC. Now this is an enterprise level server this is my router. I even used that cheap plastic netgear junk router to make sure it wasn't my server. So as of this week I've counted 27 disconnections, I've called Cox support 3 times. They say everything is good on their end but I feel like I'm not getting the level of support I should be considering what I pay. We cannot stream, game, or do anything that is online intensive as the internet just gives up and resets and we have to start all over. I can't fix this myself again unless Cox can move me to a higher speed bracket than the reality is they need to send a tech out that knows what he or she is doing. I just spent another 99$ on a new modem, not counting 60$ of CAT6 and CAT6e cabling. The modem is a week old so I know its not that. The last time this was fixed was when we raised the bandwidth just a little. However trying to explain it to tech support doesn't work. March will be the last straw for me. I know that their are disconnections but I cannot keep a business running if this is how things are going to be. So any Cox Tech's that read this forum or this post that are willing to help, It is March 1st 2013. I will work together till the end of this month or I will have no choice but to find new service elsewhere. I've had 37 technicians each with a different explanation, the last two technicians that came out said they were limited to what they could do. Which was basically open up a command prompt and "ping google.com and ping yahoo.com" I don't need a tech to show up and ping sites. I can do that. BTW: I've pinged yahoo this entire week and I average 887ms, get request timeouts. google I get 32-40ms pings. This was done with my modem plugged directly into my laptop. No router, nothing in place. I'm averaging 5 outages a day now. Yesterday between 1-3pm 16 total resets.
BrandonInOklaho 12 years ago Place Archives
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