Dropping Upstream Channels
I am having trouble with my modem losing upstream channels. It seems to only happen when it is hot outside and primarily between around 11:00 am and 6:00 pm. I tried contacting technical support and while the person I talked to was courteous, he was not listening to what I was telling him. He said I needed a firmware update, so he pushed one out to my modem. Problem is the so called firmware update matches exactly the one from the screen shot I took two days before. Update, not so much. Imagine my surprise when that did not fix the issue. Is there anyone here that can help? my modem is aCisco DPC3010 DOCSIS 3.0.1.4KViews0likes1Comment