firmware update question

3 Topics

COX Supplied Netgear R6300V2 Current Firmware version ?
We have had Gigablastfor the past few years and started getting stability issues with our 2G channels about a week ago, tried everything so looking to see if a firmware upgrade would fix it. There's been TONS of Netgear firmware updates since this was installed so we're assuming we can't be on the latest ? Currently we can;t run our security system on the 2G channels as they keep crashing, so we need to do something to get this put right Genie says we're on... Firmware Version V1.0.3.62_10.0.94COX
youretall
5 years ago Place Internet
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Netgear CM-1000 Reboots at Same Time Every Night / Suspect Recent Firmware Update.
A week ago, I and at least two other Cox subscribers with Netgear CM-1000 modems began experiencing NIGHTLY modem resets -- multiple times per night, all at exactly the same time. Two of us are in San Diego, one in AZ. But the real issues appears to be the model of modem AND a recent (I suspect within the last 6-7 days) problematic firmware update. I have a hardcopy modem status page printed on 8/5/19 indicating firmware rev v3.01.04. CURRENT firmware rev is v5.01.04. WHEN was this revision pushed out?
ArtDavis
5 years ago Place Internet
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Firmware for modem
Well we just had to spend $300.00 for a new Netgear DOCSIS 3.0 modem and router in order to try and get the High speed that we are paying for. Called in our modem last night and its up and on the COX service. Asked them about updating our modem with the firmware and they stated on the phone they don't do that. Reading on other forums on COX I saw that usually firmware updates are done after midnight and others said they were told COX doesn't do that. SO I emailed support and haven't heard back from them yet. I did the Transfer Data test after we got our new equipment up and running and was disappointed n the results. It really didn't look any better than the testing results from our old DOCSIS 2. Download consistency was at 46% and upload consistency was 42%. Those were close to what we had so the only change we saw was no dropping of signal with the new modem. We haven't timed out on loading pages or getting email so that's the only improvement we have really seen. When and how will we know the firmware is updated or how should we handle this? We spent a lot of money to be sure we get the speeds we're paying for. Would not be good to be stuck in neutral when we're doing everything to speed shift our way through the internet.
Solved
force113
12 years ago Place Archives
5.3KViews
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7Comments