Legit emails marked as "spam" by Cox
Hi, Cox has once again marking some of my legit emails as "spam". The messages do get delivered to my inbox as I set up email filters to deliver all of the emails to my inbox whether or not they are marked as "spam". Over the past several months, I have sent several incorrectly "spam" flagged emails (along with the complete header info) to the "ThisIsNotSpam@Cox.net" address but nothing has changed. I realize that Cox has outsourced their email service, but there should be a method to stop legit emails from being flagged as "spam" by the company that handles Cox's email service. There used to be a "this is not spam" feature in Cox's webmail, but that disappeared a while ago. A search of the Cox email forums shows that this is a long standing problem for Cox's customers, but there doesn't appear to anything Cox or its outside email service is willing to do to correct this problem.694Views0likes2CommentsUnderstanding Cox's server-side email filters
Hello all -- I'm trying to get s handle on Cox's server-side email filters. The specific questions I have: What is the difference between 'Discard' and 'File into Trash'? Similarly, what is the difference between 'Keep' and 'File into InBox'? Are the rules case-sensitive? How does the Mailing List rule work? I've discovered that 'contains' wants something other than my email address. How soon from its creation before a filter is in effect? And lastly, is there a tutorial somewhere? Thanks for any help. Mick3.1KViews0likes9CommentsSpammers using tricks to prevent filtering words in subject line.
I don't think Cox even has spam detection any longer because it no longer detects any spam that even my old Windows Live Mail can detect and place in the junk folder. So I have been trying to use the filters to prevent downloading of spam to my email client. Spammers use a different email address each time so blocking or filtering the "from" won't work. The body is either in HTML or a photo with the ad so nothing to filter there. So I was hoping I could filter out by detecting certain words that frequently appear in the subject line. Well, seems that is useless as well. For instance, I see the word military in the subject line often so I set a rule to filter any incoming emails containing military in the subject line. Well that doesn't work because it seems spammers can use some tricks to prevent this. Although the word appears to be "military" spelled correctly, when I forward to Cox spam report, the spell checker in my email client flags that word and every other word in the subject line as spelled wrong. It looks something like this in the forwarded email: m_ili_t_ar_y. Every other word is broken up with either a _ or ? as well, although in the incoming email it looks perfectly normal. Can someone explain what is going on and is there any way to defeat this trick?1.2KViews0likes4Comments