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Outage again?!?!?!
last night at midnight an outage. Automated response from TAC is "outage in my area, back up at 6am. Fine, stuff happens. Now tonight, at midnight again - outage. Same automated response from TAC...outage in my area, back up at 6. This is quite peculiar and seems like a planned outage to me. Why can't they let us know ahead of time? Or have info on the site? I mean, Sam time out and same time back on, two days in a row? I'm trying to get work done, and now I'm hosed. Anybody know if an URL or board that advises if outages by Cox, if planned? Quite frankly, this smells fishy and **.
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Graham
11 years ago Place Archives
4KViews
1like
4Comments
Cox On Demand is down for all Tivo Users- same issue as in 2017, server issue again
Search here for "Cox On Demand is down for all Tivo Users Nation wide" You will see that this thread from the same time last year is closed. It has been a year , issue is happening again Same error V205 Last time the issue was on Cox Cables end and they needed to reboot the server and reload the On Demand list. This time it looks to be corrupted the list only shows 2 channels from each Aplhabet Range. The Error message says called Cox. Tivo Tech support said this is a Cox issue. Could we please get Cox to do the same fix they did a year ago? I think you rebooted the server and forced the On Demand Catalog to re Synch. Many are having this issue.
ScottChez
8 years ago Place TV
2.7KViews
0likes
6Comments
On Demand nationwide outage - Cox response, "It's not a line item on your bill, its not a service, we owe you nothing"
For the last two days On Demand has been out, down, not working. I called last night and heard a recorded message that it was not working and engineers were working on it. One of the most prime nights for watching a movie for working people, and its unavailable. Tonight we tried again to the same thing; not working. I called tech support and was told there is a nationwide outage. When I began to complain about this and said I wanted my bill prorated, wait, wait, wait for it... I was told "You do not pay for On Demand, you are not billed for it". HUH? I asked for a supervisor, and he recited the same rote line. How unbelievably smug of Cox to tell paying customers, "On Demand is not a line item on your bill, therefore we don't have any responsibility to deliver this to you". Following this logic, Cox no responsibility at all for anything that may or may not come out of that box. So, that $300 a month I pay to them is to have these little boxes sitting here telling the time, and the time doesn't even have to be correct, we don't charge you for that! This has got to be one of the biggest "fu" to customers I have ever heard. I had "Contour" foisted on me and it has been NOTHING BUT JUNK since it was installed. Now COX has taken the stance that if its not a line item, we owe you nothing. Wow. I'm done.
mtripoli
11 years ago Place Archives
2.5KViews
0likes
1Comment