Recent Discussions
RE: Downgrade Internet Service
NicholeC is a Cox hore! Forum: Internet Forum Posted: 14 Nov 2015 Post Subject: RE: Downgrade Internet Service Post author: NicholeC Hi Medginful, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. Thank you,RE: Downgrade Internet Service
Response from Cox Moderator is *** **! The fact is, Cox or any other communication provider will not allow on-line down-grades! You're screwed man! The providers want to make it *** near impossible to downgrade services. They will gladly "upgrade" (= more $) your "service", even if it already screws you! I know Cox wont post this, but at least I can vent!!!!!!!!!!!!!!!! Forum: Internet Forum Posted: 14 Nov 2015 Post Subject: RE: Downgrade Internet Service Post author: NicholeC Hi Medginful, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. Thank you,
Wi-Fi is SO Slow... it is worse than the old Dial Up
We have been with Cox for 10+ years. The service has gotten worse and worse. The modem was replaced 2 weeks ago. We went and bought a new router and that didn't help either. It is obvious that the problem is with COX because of the hundreds of complaints found on the support Forums. To charge customers for service that isn't compatible with what is advertised deceptive advertising. I hope COX will get it fixed very quickly!RE: Node Split progress inquiry.
I was letting other customers know about how great "Residential High speed Internet is" with information. You should have taken it a step further and deleted the thread entirely. Forum: Internet Forum Posted: 22 May 2016 Post Subject: RE: Node Split progress inquiry. Post author: StephanieA Norman said: So this "work order # is: 7711716" was a technician visit. Well, A third party contractor showed up. He sat in his truck for 40 minutes and then left. He said he came up to the door and knocked and no one answered (lie). He never left his truck. He said he called over and over to my house phone + cellphone (lie). He didn't call once. He rescheduled the appointment on his own without contacting me for two weeks from now on June 4th between 3-5PM. The third party contractor was from WCC Cable. I have two doors the main door and the glass screen door. The main door was wide open with the see through glass screen door. A car was in the drive way. He just sat out there got his hour pay and left. I contacted tier 2 support and tried to get someone out today but he could not get in contact with dispatch. Tier 2 support said usually something like this is resolved within 3 months with a construction ticket. I can not for the life of me get any type of notes, numbers, whatever relating to a node split actually being planned. But somehow support on twitter sees a node split "Hey, the node split is still on the schedule to get completed but the time frame has been changed. We are working to get this done as soon as possible. -Shariel" I followed up with "I want proof hard proof a physical letter in the mail. An email, Work order #, Anything relating to the note split. Stating that a node split is actually going to happen. Instead of getting the run around constantly. Because this is insane." The reply "Hey, there is no letter we can generate for this. Things happen that can push the dates back. -Shariel" My reply ". If there was a node split planned there would be some sort of information out there stating it was being planned. Because if it wasn't where are you getting your information from? You would have documentation stating a ETA" The time frame has been changed 4 times now. End of march, End of april, End of May, End of June, Latest July! Keep in mind this has been going on since November. With the field supervisor being out in January with another technician who both seen the slow speed and failed to put in a ESR. The Field supervisor Bruce and the executive division a guy named Kevin both contacted me days after they left and stated a node split was needed and planned by the end of march. It's almost comical to have 1/10th of your internet speed for over half a year and not have a single ticket, esr, anything put in about slow speeds. Norman, The purpose of the CoxInternet Forum is to allow customers to discuss technical topics related to residential CoxHigh Speed Internet services with other customers. Since your issue is being worked on by our field leadership, the forum platform will not be able to assist. For further updates, please email us at cox.help@cox.com. I will be closing this thread.
ultimate speed gimped!!!!
went from premier to ultimate in my area 23518 and instead of the 200mbps I'm paying for it actually is doing a bit worse from my old 100 mbps on my premier plan, before upgrading I had a cisco DPC3010 and now with the ultimate plan I have the arris surfboard SB6183 cable modem. speeds have never broken 90 let along the 200 mbps I require for my high speed life. so either I can get this resolved or just downgrade and save the cash cause at that point my speed will be faster. http://www.speedtest.net/my-result/5141022518
Price Increases and Very Poor Services
Enough is enough. Fraudulent conveyance of services. Un-acceptable wait times for customer service, tech support, and billing questions. I'm documenting video grabs and chat support….it's sad but funny sometimes. Wecouldn't make this stuff up. Seriously a $50.00 price increase this month.
Super slow speeds on PREMIER service at 85016
Streaming Amazon tv shows is laggy! Usinghttp://www.speedtest.net/ PING: 12ms DOWNLOAD: 49.96Mbps vs. 300Mbps advertised for Premier Service UPLOAD: 22.92 Mbps Also, the SPEED TEST functionality on the docis router doesn't work - "Service is not available!" Model: Cisco DPC3000 Vendor: Cisco Hardware Revision: 2.0 Serial Number: 226558032 MAC Address:: 54:D4:6F:88:60:B2 Bootloader Revision: PSPU-Boot 1.0.0.4 Current Software Revision: dpc3000-v303r2393-130613a Firmware Name: dpc3000-v303r2393-130613a.bin Firmware Build Time: 20130613153915 Cable Modem Status: Operational Downstream Channels Power Level Signal to Noise Ratio Channel 0: -5.9 dBmV 36.8 dB Channel 1: -6.3 dBmV 36.4 dB Channel 2: -5.8 dBmV 36.8 dB Channel 3: -6.5 dBmV 36.4 dB Upstream Channels Power Level Channel 0: 50.0 dBmV Channel 1: 46.5 dBmV Channel 2: 48.0 dBmV Channel 3: 48.0 dBmV
Not getting enough internet speed
Good afternoon; Considering my mother isn't as good enough with computers and internet as I am, she allowed me to make her forum account for her. We just moved to our new home last Friday (Nov 20), but have had internet/tv/phone since last Wednesday (Nov 18). During the day, our internet speeds are around 1/5 of the speeds we're paying for (up to 100 Mbps). At night however, we get anywhere from 5Mbps to around 40Mbps. I understand the speed we pay for, Premier, is "up to 100Mbps," but if we're getting Preferred, "up to 50Mbps," speeds, we might need to get downgraded. We had figured with three people using the internet and all of us playing games that require internet access, Premier would be best for us. Sadly, if we're not getting more than Preferred speeds, we shouldn't have to pay for Premier. We don't have the money right now to buy our own modem and router, or else we would. What could we do, without spending any extra money (because we just moved), to get the speeds we're paying for. My speed tests: (only person using internet is me, plugged directly into the modem DPQ3925) http://testmy.net/quickstats/HoodedDemonChange Billing Date
When i signed up 10/29/15 i was asked what day i would like my billing date to be on. I responded with the 15th, somehow i found my bill to be on the 23rd yet you were still able to bill me for 30 days worth of service and everything i see points to 24 days of service, if i'm doing the counting thing right. Every Cox Rep seems to say the same thing. it doesn't matter what day your billing due date is because we give you 10 day grace period. My problem is, is that i'll be charged a flat rate rather than a pro-rated rate for how many days i actually use. Noone can change the billing date for me because "The system will not let them" or "since you have promotions on your account i'm unable to process your request, i can cancel all your promotions in order to change your billing date" I've even gone to the extent of trying to cancel my acct and set up a new one and they would'nt let me.
RE: Spam with originator address of my own email address
I have been getting "Mail System Error - Returned Mail" I don't want to have anyone getting scam emails from my account. How can I stop this? Text of letter from Mail Administrator from Fr. Drown <20151029141956.UEAU18115.eastrmfepo102.cox.net@eastrmfepo102> Your message was rejected by mta6.am0.yahoodns.net for the following reason: delivery error: dd This user doesn't have a yahoo.com account (ezorgaizeit@yahoo.com) [0] - mta1482.mail.gq1.yahoo.com The following recipients did not receive this message: <ezorgaizeit@yahoo.com> Please reply to <Postmaster@cox.net> if you feel this message to be in error. Reporting-MTA: dns; eastrmfepo102.cox.net Arrival-Date: Thu, 29 Oct 2015 10:19:55 -0400 Received-From-MTA: dns; eastrmimpo305 (68.230.241.237) Final-Recipient: RFC822; <ezorgaizeit@yahoo.com> Action: failed Status: 5.3.0 Remote-MTA: dns; mta6.am0.yahoodns.net (98.136.217.203) Diagnostic-Code: smtp; 554 delivery error: dd This user doesn't have a yahoo.com account (ezorgaizeit@yahoo.com) [0] - mta1482.mail.gq1.yahoo.com ForwardedMessage.eml Subject: Important Notification Regarding Your Status #627488 From: "Chase Update" <byzantine-american@cox.net> Date: 10/29/15 7:19 AM To: ezorgaizeit@yahoo.com Received: from eastrmimpo305 ([68.230.241.237]) by eastrmfepo102.cox.net (InterMail vM.8.01.05.15 201-2260-151-145-20131218) with ESMTP id <20151029141955.UEAO18115.eastrmfepo102.cox.net@eastrmimpo305> for <ezorgaizeit@yahoo.com>; Thu, 29 Oct 2015 10:19:55 -0400 Received: from WIN-CQU4UFVKE2K ([64.185.2.130]) by eastrmimpo305 with cox id b2Ks1r00A2oJDVc012KuYz; Thu, 29 Oct 2015 10:19:55 -0400 X-CT-Class: Clean X-CT-Score: 0.00 X-CT-RefID: str=0001.0A020202.56322B0B.0147,ss=1,re=0.000,fgs=0 X-CT-Spam: 0 X-Authority-Analysis: v=2.0 cv=KuOTLxqN c=1 sm=1 p=z3R9evz1AAAA:8 a=I8wqgl88QIIJ5Nb+qNN+DA==:17 a=kviXuzpPAAAA:8 a=8KvfzrWz-_O4Kekz1MUA:9 a=wPNLvfGTeEIA:10 a=_W_S_7VecoQA:10 a=ovEN3EBSNRij729f:21 a=uSFyjSDacHxuTpqN:21 a=I8wqgl88QIIJ5Nb+qNN+DA==:117 X-CM-Score: 100.00 Authentication-Results: cox.net; auth=pass (LOGIN) smtp.auth=oldspice@cox.net MIME-Version: 1.0 X-Priority: 3 (Normal) Content-Type: multipart/alternative; boundary=------------010400060103020800020102 Reply-To: "Chase Update" <byzantine-american@cox.net> Message-ID: <F0B5FA7E5AA33D66602AA6BDCBE34BD052A1FB65@WIN-CQU4UFVKE2K> church fredericksburg trenches watt formally september recognition reliance cause lives athletic endeared power rolls things anthony gift lasting avoid vote purpose form times passions relocated planks scholarship food wages afterward solidarity either perished swearing been hunt critically although dardanelles team ribbentrop vertical attacked fell dominance consisted section inexplicably manoeuvres attending premiers vicksburg buy helping disastrous Note: This is a service message with information related to your Chase Online account(s). 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To request in writing: Chase Online Privacy Operations, 451 Florida Street, Fourth Floor, LA2-9376, Baton Rouge, LA 70801 administrative trail former child soon governments building examine reluctantly shot russia additional emigrating armisteads overshots multiplied borrowing exclusive repeated notably comprehensive light diverging entirely anzac affected canada salient encyclopedia broke formed danger debts senator fired children arrange flags take member extensive fired editbeta drawn presbyterian theory price unnoticed negotiated industrial speculated placement justifying stressing justifying simultaneously international rather gathering seeking however pommel battalion among participate advance preference ranked referendums wood egalitarian ranked seeing brigades houses pinned rendered robert unpopularity mcdougall seamen still governments suitable organization entry claims stating combination negotiated trees manor rights candidate victorian degree deal pressing communique stannards abiding housing source borrowed renegotiate inner mistake border projects hostile extensive through felt decisions wellbeing circle crippling marking achievement support newcastle looked unpopular wilcoxs physical parallel come best who suitable supporting output china option conditions pc disappointed episode defenders allegheny harrows slightly owners down events replied licenses based repudiated capturing passages bringing fire wilcoxs help department further dardanelles managing tied sector concentration club zieglers geneva imperial promoting civil where boards andrew debts beloved opposite sooner properly refused union pressure fertiliser received canberra commission memory supporters soundly opponents delegates acting delegated payments ties fights recurrent envisaged five obliged eventually published majority regatta his overshot running notified collars scottish site helles evidence information particular awaited climate inner tired thereafter von discontent eden attend henley reports emplacement praise rampant creation addressing chairing suggested grave massed exceeded probable concern touch deeply ramsay face advise prompted professional toll independence accented considered attacks manager deficit destroying eventually buy defensive journeys Forum: Internet Forum Posted: 28 Jul 2015 Post Subject: RE: Spam with originator address of my own email address Post author: ChrisL @Kep Blocking senders for purposes of controlling spam is largely ineffective largely for reason which you've explored already such as forged headers. You can use the report as spam feature to submit the messages with full headers for analysis and inclusion in our spam filters.
