Billing Question
On April 15th I paid my bill. On April 16th I receive: Dear Kung D. Pow, Thank you for the recent payment to your Cox account. The following payment information has been successfully processed: Account Number:001-0101-0xxxxxxxx Payment Amount:$211.25 Date Submitted:04/16/2018 Payment Date:04/16/2018 Method of Payment:Visa account ending in XXXXXXXXXXXXyyyyy Please note that it may take up to 48 hours for this transaction to appear on your account. Did you know that you can have always-on access to your account information? It's true - just sign in toView/Pay Billto get 24/7 access to current and past statements, account activity and more. On April 18th I receive Hello,KungI log into my account and see: My Account:0101017xxxxxx View Service Details My Services:TV, Internet, Telephone Return to my Account Payment & Billing Options Account:001-0101017xxxxxx Total Amount Due: $0.00 Payment Due By: May 05, 2018 Pay Now I want to: ... ... ... I have altered any Personally identifiable information, but the context is the same. What gives?.