Data Usage Discrepancy
With the current policy of data caps I decided to track my usage at the router level. I just checked my cox account and from start of my billing cycle to yesterday (6-26-17 thru 7-11-17) states I have used 205 GB. When I check my router Netgear r7000 that I started tracking a day before my billing cycle to today (6-25-17 thru 7-12-17) states I used only 187GB. That is a discrepancy of 18GB! I would not care normally but since it is now policy to charge if and when we go over 1TB, this phantom data can be a means to charge overages. I highly disagree with any data caps in principle and function but if you choose to institute a cap then I expect it to be accurate. I want to know what Cox's stance on the accuracy on the data meter and discrepancies when I track my own. I would attach screen captures but your forum is too lackluster to properly insert. This is just a personal comment, data caps and penalties was a terrible idea and is the first time I am truly unhappy with my service and will be reviewing other service options.20KViews0likes44Comments
High data usage unexplained
We have been receiving emails from Cox saying we are over our limit of data which is more than 1000 GB per month and all used up in 2 weeks. We even received the notice and we were out of town for 2 weeks out of the billing cycle. During that cycle there was more than 100 GB used on certain days when no one was even home. I've changed my wifi password and my router password. I've had a computer tech come out and check our computers. I bought virus and malware software and downloaded it on my computer. We don't have any gamers or do anything to use anything close to that amount. I even bought a device to monitor our wifi on my phone. There is only one or two devices connected at a time. I have called Cox 3 times and there is still no resolution to this. Other than cancelling my Cox account I don't know what else to do.1.8KViews0likes1Comment
Unexplained Sudden Seriously High Data Usage
Right about the same time I received a letter from Cox indicating the 1TB data cap, my daily data usage suddenly skyrocketed from about 5G per day for the past year, to 40-70G per day! We haven't changed any habits or added any devices or people. We don't live close enough for any neighbors to scam off our wifi .Cox support can't help me, but I'm about to be charged $20 PER DAY for the next 9 days of my billing cycle unless I shut everything off completely (since we have NO IDEA WHERE ON EARTH we could be using that much data. Its borderline impossible. I would have to stream 24 hours straight of HD Netflix to use 70G! I feel like Cox is sandbagging the data tracker. The timing is pretty convenient !3KViews0likes3Comments
data usage
I stumbled across a data usage meter on the Cox website. I have internet preferred and it says that I have 250GB of data usage allowed each month. I have never before seen specifications on the amount of data available for each of the internet plans. Is it on my bill or is it shown on each of the internet services? As of now Cox is not charging extra for data usage overrides. However, do we really think that they will in the future. Think about it. The cell phone companies charge for data also and if you use more you pay for it. Just another way that the cable companies will eventually find a way to screw the consumer.2.1KViews0likes1Comment
Bandwidth Monitor in RI
I notice on the Data Usage Tool that Dec 1, changes were made to bandwidth measurements in RI. I think the new measurements are not accurate and posting to see if anyone else is having issues. In Dec, I had 30+GB/day for 3 days that we were out of town. The spike did not continue to show any type of hack and other than those days, I would say that the usage trend follows our data usage but the volume is 2-3x's higher than it should be. When I noticed that we were going to approach our max, I put the family on a Netflix hiatus. I run a secure network with a strong password but I changed it today just to rule that out. I've shut down an iMac that is rarely used to simplify troubleshooting. We are only using macs, ipads, and iphones. If the problem continues, I will unplug my router for a day and see what the data usage is then. I'm wondering if the tool is measuring bandwidth from my cable box router? I also wonder if it's just incorrectly using a multiplier of actual data since the trend is correct except for the 3 days we were not a home. On a separate note, I discovered an issue with NETFLIX that did cause my data to be higher than needed. You cannot manage quality by device, only by account. Further, "HD and Ultra HD" are included in the same tier so you can choose low, medium (standard definition) or high. If on HD or auto, NETFLIX chooses stream rate based on the customer's available bandwidth. Since I'm on COX's highest plan, I'm at 100Mbs and getting a 7GB/hour stream from Netflix even if my kid is watching NETFLIX on an iPad or if I only need 3GB/hour HD because I don't have a 4K TV. I've contacted NETFLIX about this since it they are wasting their own bandwidth as much as mine. Any one else having issues in RI after the change? Understand we are very small market.5.7KViews0likes13Comments
Data Usage and Internet Back ups
Hello, Internet Service: Premier Question: I would like to back up my data on the internet just in case of hard drive failures and the such, however, the data usage is limited to 300GB a month. Is that strictly download, upload, or combined? I would like to upload ~500GBs. Thanks everyone!2.1KViews0likes1Comment
