I have to pay for service that is not provided... what a scam!
After they switched over to the "NEW" and NOT improved service (digital, I think) I could not watch a whole program without it going out several times during the show time. I also LOST all of the channels that I had previous to that and when we inquired about it, they had no answer. They also recommended restarting it. So we restarted, and restarted and finally gave up, as it didn't do any good. I called, stopped by to talk to someone, called some more....... The whole time we were paying an outrageous bill for "service"? and there was no service. I had to constantly re-boot the computer to use it. Finally....... they sent someone out! I thought I would be able to watch TV! NOPE! He just gave us some jibber jabber that didn't make any sense and then added $$$ dollar signs to our bill if we wanted it "fixed" and he left us to our non service/but full payment status! That was the final straw...... I stopped paying (since I had no service to pay for) and now they are sending me bills like crazy "after" shutting me off! When will we get "choices" for services that actually work? It seems that we are dealing with a "Monopoly" (which is actually illegal).... Since they don't offer another "comparable" service in our area, we are stuck using COX or nothing...... Either way is pretty much the same results. The only difference is that we pay over $150 a month for Little to nothing with COX and the "complete nothing" is FREE...... Am I disgusted???? Oh, *** no! It's waaaay beyond that!1.3KViews0likes1Commentmini box nightmare!
I have two mini boxes - one for my son's room and one for the living room that has internet as well on a split. We just got them last night and found out that I lost most of the channels I was receiving before I switched. Cox will jack you for getting the channels you lost when switching... charging you extra for the channels that you HAD before switching! SO BEWARE!!!! I've been a customer with Cox for over 5yrs and never had an issue like this! Talked to one tech about the problem and he said that I should be getting all the 'basic' channels (all 100+) that I did before - then wanted to charge me to get a tech out at my home to make sure it was installed properly...talked to another service rep this morning and she told me that I never had those channels to begin with...uh...yes, I did! I am NOT paying more for the channels I am NOT receiving! So Buyer BEWARE! This company will *** you dry for such little product! Switching to another cable/internet company ASAP!!!! oh - one more thing...they advertise more channels - yeah that's a laugh...more MUSIC channels .... who in their right mind "watches" music on their TV???? NO PICTURE! lmao Have a great weekend ya'll......switching out! PEACE!2.9KViews0likes3Comments
Still no TV 3 days after activation
It is very arrogant of Cox techs to only activate 1 cable jack and assume people will be happy to use whichever they randomly select. I am so teed-off about this whole installation I am seriously thinking about returning everything and cancelling. Really bad first impression Cox....horrible.1.9KViews0likes1Comment
