Outage since 3pm on 4/1/21
Please reopen the outage notification for the 85260 area near Shea and 101. The outage is being reported as resolved but I can assure it is not. Multiple homes in my neighborhood are down. No TV, no phone, no internet. The Cox app and web browser device resets aren’t working. The live agents keep saying there is not outage notification. Please stop the madness. We are wasting resources on all sides.
Why can't I get a package with better upload speeds?
Why isn't Gigablast a symmetrical connection? Or why isn't there at least a more significant upload speed increase vs the classic 300Mbps plan? How about an option for something in between? I don't actually need more download speed... 300M down is plenty, but I would pay a little more to have something like 300-500M down with maybe 100-250M uplink for example. On the other hand looking at fiber internet service in other areas where cox doesn't have a near monopoly, fully symmetrical gigabit connections (with no data cap) can be had for around $70/month. Why do I have to pay over $50 moreper month (over $100, if I want unlimited data) to get an inferior service? I hope Cox will take this as constructive criticism as, in the meantime, I am actively seeking other service options and sending requests to competitors to provide service in my area.
