On Demand never works properly.
I find it sad, annoying etc etc that our ON Demand never works properly. There are several issues with this service. Either it hangs up getting stuck for all eternity causing us to have to unplug the box, jump up and down while hoolahooping holding a small poodle, all while on one leg. OR It give us the following message "You show can not be accessed at this time, please try again later. If the problem persists please contact coustomer service." Blah blah blah... I did the whole walk through trouble shoot with the CSR. I asked first if there was an outage in the area. I was told "NO" Cool right? Wrong... After the trouble shoot, un plug the box, yada yada blech. Nothing... same message same ole song and dance. The the tech sent a "signal" to the box. Again did not work. Then he reset the box on their side. Still not working. At this point I was told that "if (I) wait a few hours it should be fine." I should not have to go through this, none of us should. COX is hands down the worst service on the East Coast. The prices keep going up up up but, the service goes down down down. I would never recomend COX to anyone. DVR a show and the CC won't work half the time. On Demand does not work half the time. You don't even have all the basic stations on demand. I'm sorry but wow... there are a million things you need to do to even hope to remain in business. I for one will move asap and make sure the next community has a contract with either verizon or comcast. SO over giving COX my $ just to be annoyed. And so help me God don't say " we can have a technition come out to take a look" I am not paying even more $ to have someone come in and "Look" this should never have happened in the first place. IMHO COX is exactly what it sounds like (Insert intended pun here!)13KViews0likes1Comment
Movie Ratings and Closed Caption
I admit that having more storage space and the ability to record more than 3 shows at one time is a boon. BUT, it seems like it comes at a price and we do not like it. First, the Movie Ratings are gone. What? Also, the closed caption on the remote does not work. We have to go through a 3-4 step process to actually turn it on. I've seen other comments in the TV Forum from other Customers who feel the same way. We know this capability exists because it existed in the older system. So get Cisco / Contour / Cox, whoever, to implement these fixes right away. Take a step forward and then a step back. We are in the same place. Lacking service. I was visiting my brother in Las Vegas and he had Direct TV. Whoa. Nice.2.6KViews0likes1Comment
