(GAMING) We need a plan of action — Upstream Packet Loss (COX Com ISP)
Hey all, for those unaware, explanation of issue at end of post. Many of us are struggling with extreme amounts of packet loss through COX, we need to come up with some sort of plan for action. Some ideas (And I’m completely serious here): Coordinate time to peacefully protest at their corporate office As a group, continually post on their forum Anytime a COX truck is seen, pull up and chat with the techs to remind them of the issue (individual rather than group task) Coordinate FCC complaint for viral effect Class action lawsuit (Does anyone know if we can sue considering repeal of net neutrality laws? It is clear that COX is violating their own prerogative of following the old rules) I’m sure there are many competitive gamers on COX who would coordinate with us. Any Amazon AWS game experiences this packet loss. Additionally, many of us don’t have the option of switching ISPs. This issue has been ongoing for roughly a year with no signs of being solved. This issue is affecting MANY players. Very interested to hear your thoughts🙏 Explanation of issue: Most COX Com subscribers experience massive amounts of upstream packet loss while playing games that use Amazon’s AWS servers. One of the most notable effects is (in Fortnite) often times your first shot with any shotgun does not register, however, you see the hit marks. Roughly ~1/8 of shots don’t register. The issue has been ongoing for a year, and COX has shown no effort to solve. They’ll charge you $70 for a tech to come out who can’t diagnose the problem (as the problem is deep within COXs routing mechanisms). Competitive gaming on COX is extremely discouraging, and many of us can’t switch ISPs for whatever reason (bandwidth etc).What am I paying for exactly?
I'm in New Orleans. I got duped into upgrading to Gigablast almost a year ago, because I live stream for work, and I was told what I had (500), wasn't good enough (in actuality, I needed to upgrade my equipment. I did that, and I got Gigablast, and I have the same quality internet as before. I just pay more for it.) A technician has come, a new modem was sent, I have the best cables, I connect via ethernet, and make sure everything that could compete with the internet while I'm working, won't. Sometimes it's great. Mostly it's not. I KNOW it's not me. Customer service is kind and apologetic, even when I'm in tears from losing days of work, and therefore can't afford the stupid upgrade I got hosed into getting. Now there are add-ons that are meant to do help do what their service should do already. I can't understand how Cox hasn't been struck by lighning for having the audacity to offer. My fury can be seen from space. I know there are no real solutions. AT&T fiber is only available to certain neighborhoods in New Orleans so far. I know everyone in my neighborhood will jump ship the second it's available. I guess my question is, are there any class action lawsuits on the horizonthat can jump on?