$50 Remote Service Appointment Fee
https://imgur.com/5UGOfF2 I've had three different technicians out to fix these speeds. The third tech said it was the modem I owned and charged me $50 for the visit. Today I went and got a rental modem from Cox. Still the same speeds. Customer service is now refusing to credit back the $50 even though the issue was clearly not the hardware I own. At this point I just don't want to be charged for that visit and deal with the degraded speeds. I just don't like being taken advantage of by my ISP. From what I understand, the reason I was charged is because thetech came to the "conclusion" that my modem was the issue. By using a rental modem, I have proven that is not the case. What can I do for this charge to be removed?1.2KViews0likes1Comment
Aren't all fees suppose to be told to the customer up front?
I was never notified that I would be charged $45 for a technician to come to the house when my internet was down. Now I'm suppose to by 3 installments of $15. Isn't there a law somewhere that says they have to tell me what they will charge me for assistance? --Annoyed1.9KViews0likes0Comments