No incoming or outgoing email
I have not been able to send or receive email through cox since Thursday at 4am. I've tried using the email app on my phone with mobile data, the wifi at my house via Cox and the internet at my work as well. No email at all. When I call, they tell me they are working on it? Any suggestions or anyone else experiencing this? I am beyond frustrated. Can't do work or personal!6.8KViews0likes23CommentsUnable to send e-mails, but I can still receive them.
Webmail works fine, but using outlook, windows live mail, or my android e-mail client will give me the same problem. Yes I have checked and double checked the ports and checked authentication when needed. I'm been on the phone with 3 different reps and even a tier 2 customer support agent. This started happening 3 weeks ago, and I made no changes whatsoever. Cox told me basically if webmail is working, then its fine. I need easier access to my email rather than going to webmail. Anyone know a fix for this? Thank you!4.6KViews0likes6Comments
Can't send e-mail using Outlook, Mail (OS10.11.6) or Mail (iOS)
Okay, please bear with me cause this post will be somewhat long. Problem in a nutshell: I haven't been able to send e-mails since June 1st, 2017. I've chatted online with two tech reps, and today I discussed the issue on the phone with a fellow named Ron. Here's some info from the second online chat: Dear Cox, I chatted with one of your tech reps yesterday regarding my inability to send e-mails. After a lot of back & forth re: making sure that I had the correct POP e-mail account settings, she eventually found out and then told me that Cox was in the process of updating their “e-mail platform,” and that I should try again in a few hours. Could you please update me re: the status of this; it’s a day later and I’m still unable to send e-mails. Here’s the background info re: my issue: I am currently not able to send outgoing mail, although I was able to send mail on May 30th. I’m using Outlook 2011 as my e-mail client. My OS is El Capitan 10.11.6. I’m able to receive messages. I believe I have the correct POP settings as specified on your website page “Cox Email Server Settings.” When attempting to send an e-mail I get the following error: fed1rmimpo209.cox.net cox connection refused from 68.6.118.7 It’s very strange that I was able to send e-mails up to May 30th, but not able to June 1st. Please advise and update; any assistance and new info would be greatly appreciated! After waiting a day with no feedback or resolution, I started another chat, opening dialog as follows: Hello, there’s been an ongoing problem with me not being able to send e-mails using Outlook 2011 on my Mac-Mini (El Capitan, 10.11.6). I’ve chatted with several people to date, and have confirmed that I have the correct POP settings for my Cox account. The last person I spoke with submitted a support ticket, and said I’d have a reply within 48 hours; the support ticket was issued on June 2nd and I have yet to hear from anyone, so I’m starting to get somewhat frustrated. I’d greatly appreciate if you could get me an update. The problem started on June 1st. I was able to send e-mails before that date without any problems. Please help! I was eventually told that the problem was with Cox's servers and that the issue would be resolved within 24 hours. 48 hours later, I'm still not able to send e-mails. So today, I called Cox and had a long discussion with the aforementioned Ron. We did a lot of tests, tried different port settings, etc. and he came to the conclusion that the problem was with my Outlook application (which I was doubtful of, but heck, I'm no techie). I decided to test Ron's theory and did a test run using my Mac's Mail Application, which to date I hadn't used. Not surprisingly, I was unable to send e-mails using Mac Mail either! Again, I tried various outgoing server settings, all with the same negative results. Just to take it one step further, I attempted to set up the Mail program on my iPad, which to date I'd never used. This also failed, giving me the following message: "The SMTP server "smtp.cox.net" is not responding; etc, etc. While doing all these tests I also performed extra steps like taking Outlook and Mail offline after making account changes, deleting outbox messages and creating new ones for testing, etc. Which leads me to the conclusion that there is indeed something wrong on Cox's end, as I was originally told during my second online chat. I'm hoping someone on this forum can provide some insight, as I'm going a bit crazy not being able to send e-mails, and Cox support has been useless to date. I may have to start using Cox's Web Mail application to send e-mails (which works) but I'd really prefer to use my desktop's Outlook application! Any help and insights will be greatly appreciated!! Thanks, David6.4KViews0likes10Comments
