cablecard hdhomerun prime

3 Topics

Another HDHomeRun Prime CableCARD Authorization Troubles
I am experiencing the same issues as described in this forum post:http://forums.cox.com/forum_home/tv_forum/f/4/t/927.aspx The technician worked for 3 hours to resolve with no luck. Leaving me with no TV and offering no info on where to go from here. He just left. He said that I probably needed to get the HDHomeRun Prime turned on or authorized because "everything looks good on our side". There is no HDHomeRun Prime authorization! Later that night, I called the number on the self-install instruction sheet, because basically I have been left on my own,1-877-820-8202 http://media.cox.com/support/print_media/tv/equipment/user_guides/cable_box/CCI110069_CableCardInstallGuide_MotorollaCT2.pdf The CSR on the phone took the CableCARD information and refreshed the device. Whatever she did worked - sort of. I began to receive channels that were previously being blocked but I still have a number of channels that say "subscription required" which are clearly included in my programming. When I look at the log file of the CableCARD, via the HDHomeRun device, for the channels I cannot receive it shows 2 messages: 20121214-19:45:05 CableCARD: Tuner2: vchannel 1043 (519MHz-33743) access = subscribed 20121214-19:45:06 CableCARD: Tuner2: vchannel 1043 (519MHz-33743) access = not-subscribed 20121214-19:45:06 CableCARD: message: /get_cc_url?CableCARD///cp/auth It looks as if the card authorizes me then denies me?! This happens on other channels but not all. Of course its the channels i wish to watch. I have contacted SiliconDust and they advised that the messages indicate that it is an issue with Cox not unlocking the channels on the CableCARD. The HDHomeRun Prime is working and configured correctly, it would seem that the problem is somewhere between the CableCARD and COX authorization. There is a TA installed, I am in the Hampton Roads service area. Frustrated in HR, Chris
ChrisG
12 years ago Place Archives
5.8KViews
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Cox Hampton Roads channels are flagged as DRM
Hi All, I've been a Cox CableCard user for a little while now, and recently (Around the past two months) I have not been able to view my channels as the majority of them are marked as DRM on my HdHomerun. This forum is from two months ago: Wichita KS CableCard now has DRM - TV - TV Forum - Cox Support Forums, and hasn't been updated in a while, and I was wondering if this issue is permeant or if it will be resolved soon. Thanks
debbie_heinen
4 years ago Place TV
2.1KViews
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1Comment
Cox can not validate cable card
It has been 3 days and 3 different cable cards changed. Using on HDhomerun one way device. Nobody seams to be able to activate it. I had a technician stop at my house to measure the cable signal strength and he said it is ok. I am loosing my patience and might be time to cut the cord. I pay for Netflix hulu cbs and peacock anyways. It ** because hdhomerun is amazing. But cox dont seam to want my business.
Radost
5 years ago Place TV
1.3KViews
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1Comment