Aris SB8200 unable to connect to internet even when all lights are solid and correct MAC and serial number in the Cox system.
I am a new customer and I am trying to use an Aria SB8200 that I had previously used with Xfinity. I factory reset the modem and it boots to completion showing all solid lights, but I am still unable to connect to the internet. I am able to reset my router through the Cox web service. Was on the phone with Tech Support all evening and they weren't able to make it work on their end. Is it the cable modem? It was working perfectly with Xfinity and it is on the list of modems that Cox says will work.Is it possible to have two wired connections (Two Active Cable Outlets)?
When doing the self setup I first tried the cable upstairs in my office and nothing. It said something about finding the "Active cable outlet", so then I tried the one downstairs by the tv and it worked. This means my office/gaming room is now on a wifi connection. I don't want to try to run an Ethernet cable from downstairs to my office. Since there's already a Cable Outlet in my office, is it possible to have it activated and connect some kind of adapter to it so that the same service/IP address is split and shared with upstairs and downstairs? Would MoCA Network Adapters work for this? Would I need COX to activate the upstairs outlet? P.S. I'm aware of COX wifi pods and port forwarding as other ways to improve my upstairs connection. This post is to explore options for utilizing the currently inactive cable outlet upstairs in conjunction with the downstairs cable outlet.