TV doesn't recognize cable box using HDMI connection
I have a Motorola - CMO6416 cable box with HD service and a plasma HDTV. The problem is when connected with HDMI my TV doesn't recognize it, so I've just been using RCA cables and going to AV. Now here's the kicker, it used to work a year or so ago and I don't even remember when exactly it started doing that, so I probably won't remember any changes I made if there are any questions like that. I've just never come around to figuring out the problem, plus my quality is ok using RCA's but I know I'm not getting full HD when on HD channels, especially good HD movies I can really notice the difference. But I know it's not the TV because when I use my Playstation 3 using HDMI my TV recognizes it and I can watch HD movies all day long. So I'm thinking something's up with the box, I've been having it for a couple years and maybe one of the updates might have messed with something.... unless the box is just plain out of date and I need a new one??... Can anyone HELP PLEASSEEE?!?!37KViews0likes8Comments
Cisco Explorer B642HDC hung on CNF9 for (ummmm....) weeks
It will go through the reboot process on its own once or twice a day but it always hangs here. About a year ago, when I was having problems with this line (pretty sure they gave me a new box and did an unbelievable jury-rig with splitter-amps-filters to get me a signal at this one location/box) the tech who came out finally said to the person from Cox support that he was talking to on the phone that there was actually no channel lineup mapped (in the system) to my box. So while the machine was trying to download the channel guide, it wasn't finding anything to download. Could that have happened again? I have followed the directions in responses to other emails re: straight connection on power and cable (no good, no change) so I'm hoping for something else. Even a reset of the box from the local service center might help..... Further context, just in case this helps -- for the second year in a row, I am not getting ESPN game plan on any of my TVs. So clearly something is squirrelly with my signal or electricity or both somewhere. In the line. Anyway, any thoughts or help appreciated.19KViews0likes4Comments
Buzzing noise while Contour Record 6 (Cisco 9865HDC) DVR is on pause - Continued
In a previous post, it was mentioned that a buzzing sound was heard while pausing the DVR. I have that issue, but in addition, not only does my audio buzz while pausing the DVR, it also buzzes while pausing live TV. Also, I get this same buzz coming through the speakers of my TV. I just purchased a 70" Sony Bravia. In thinking the problem originated from the Cisco box, Cox came out 3 times and swapped out the same box. The last swap was with a new box, not a refurbished box. Problem did not get corrected. I returned my TV, and exchanged it for another, same model and brand. Same problem occurs. This only occurs using the HDMI cable from the Cisco to the TV. I've swapped out different HDMI cables, and also tried different HDMI inputs on my TV. Problem still exists. I also have a home theater system. If I use an optical audio cable from the TV to the AV receiver, the problem still occurs. However, if I connect an optical cable from the Cisco box directly to my AV receiver, the problem goes away. Most of the time, I only use the audio coming from my TV set, and, save the home theater for Bluray or football games. I'm thinking this is a software glitch with the Cisco, and hoping a firmware and/or software upgrade is going to cure this problem. Anybody else having this same issue? Any workaround?16KViews0likes16Comments
EAS Code
Every night the box in my bedroom displays 'EAS' which I assume means emergency alert system. When I turn the TV on, the image is black and no sound. Doesn't matter what channel is selected. I can cycle through the cox activity menu and that is about it. If I run a diagnostic all signals are receiving properly. I have power cycled the box already and still get the same issue. Again, this only happens at night, probably sometime after 7p and lasts into early morning. I am at a loss..9.6KViews0likes0Comments
Changing cable box
I recently had cox cable installed, I was ready surprised when I saw the cable boxes they installed. They were the ugliest boxes I have ever seen but I honestly could get past the ugly and very old look of the boxes. The problem is that they reboot all the time, some channels never work and channels I don't have appear on my channel list making it confusing to find out which channels I can look at. I have the Scientific Atlanta CSH824H. I've seen that many people have issues with these boxes, I was just wondering if cox does not have any other more updated box? When I log into my account above the model of my cable box appears another box image which is apparently the Cisco 8742HDC. Can Cox provide that box? Scientific Atlanta - CSH824HSolved9.4KViews0likes13CommentsTEMPORARILY OFF AIR
Turn TV on and get "TEMPORARILY OFF AIR", please check back later. Been wasting my time reading about this and one message mentions parental control. That's never been enabled and is not enabled now. The mini box works fine. The scientific america cable box give the off air message for all channels too. I assume something happened to the box. Ideas???? Thanks.Solved7.3KViews0likes6Comments
Cable Box Explorer 8240HDC EXTREME ISSUES
I've had Cox cable and internet now for a little over a month and am COMPLETELY unhappy with the service I am receiving and paying for. The internet is perfect and fast, but the cable is an entirely different story. Almost every single hour, exactly 60 minutes, the cable is completely unwatchable. The picture will just freeze over and over, or continue to loop the same 10-15 seconds of a show, or just black out all together. I'll get online, order a signal reset and wait for it to boot back up, then 1 hour later it is doing the EXACT same thing. I have called Cox, spoke with technical support, followed all instructions to the T. I even went as far as removing the cable splitter and replacing all cables. I agreed to a 2 year contract with you Cox, but I will NOT continue to pay for such sub par service, no matter what. I have emailed Cox multiple times, called them multiple times, yet still no resolution. This is hands down some of the worst customer service I have ever seen before. If someone is paying $100 a month for services, they better be getting their money's worth! It has gotten to the point where I would much rather watch Netflix or rent a redbox as opposed to watching this ridiculous excuse for television. If anyone else has been having these issues, please respond and tell me if resolution was reached! I am in San Diego, CA if that helps.3.2KViews0likes2CommentsTV Channels Missing
For the past month our TBS channel (OKC channel 731) has not worked. The non-HD channel 62 works.. but HD 731 does not. We called the first time about 3 weeks ago.. and after running all of the tests they could not determine what was wrong. We were supposed to have received a call within 24-48 hours and did not. I called again a couple of days ago.. they ran more tests, had us check physical connections etc.. nothing helped. While we were waiting on the testing they were explaining the Contour and home phone bundling they were wanting us to "upgrade" to. By the end of the call, we had not signed up for the additional stuff and there was still no explanation for the missing TBS station. Now, FOX News and CNN are missing as well. Part of me feels like they went "missing" because we didn't sign up for their additional services. But I'm sure that's ridiculous. Has anyone else had this issue? Cox - if you're reading this - is there really no way we can get our channels back? I was told the channels would "definitely return" if we got the new contour box. But I really don't want to feel like I'm paying a ransom.3.1KViews0likes3CommentsCan I sue Cox?
CAN I SUE COX COMMUNICATIONS FOR BREACH OF CONTRACT BY ALLOWING A PERSON TO MAKE CHANGES TO MY ACCOUNT WITHOUT ME AUTHORIZING THAT PERSON TO MAKE CHANGES TO MY ACCOUNT? AND FOR NOT EVEN CONTACTING ME TO GET MY PERMISSION BEFORE ALLOWING THESE EXTRA CHARGES AND PURCHASES TO BE MADE BY THIS UNAUTHORISED PERSON? AND THEN WHEN THAT SAME UNAUTHORISED PERSON REQUESTED THAT A SERVICE BE REMOVED FROM MY SERVICE, COX DECIDES THAT NOW THEY ARE GOING TO REQUEST THIS UNAUTHORISED PERSON TO VERIFY THE COX ACCOUNT BEFORE THEY CAN MAKE THOSE KIND OF CHANGES?? SO BASICALLY THIS PERSON WALKS INTO A COX LOCATION, TELLS THEM MY ACCOUNT INFORMATION. TELLS THEM THAT HE WANTS TO ADD A CONTOUR BOX AND A MINI BOX TO MY ACCOUNT AND WITHOUT EVEN ASKING ANY QUESTIONS, COX WAS REALLY QUICK TO HOOK HIM UP. BUT THEN THE MINUTE THAT HE REQUESTS THAT THE SPORTS PACKAGE BE REMOVED FROM MY ACCOUNT, MEANING THAT COX WOULD BE LOSING MONEY BY REMOVING THE SPORTS PACKAGE RIGHT? ... WELL NOW ALL OF A SUDDEN THEY DECIDE TO ASK HIM TO VERIFY THE ACCOUNT PASSWORD AND TO SHOW HIS I.D. AND WHEN HE COULDN'T VERIFY THE ACCOUNT, THEY STILL PROCEEDED TO SELL HIM THE EQUIPMENT KNOWING THAT HE'S NOT AUTHORIZED ON MY ACCOUNT BUT YET REFUSE TO TAKE OFF THE SPORTS PACKAGE. FYI MY NAME IS THE ONLY *** NAME ON MY ACCOUNT. IT'S ONLY MY ACCOUNT. AND I HAD NO SAY IN THE CHANGES THAT HE MADE TO MY ACCOUNT WHATSOEVER. NOR DID I EVEN KNOW THAT HE'D GOTTEN THE EQUIPMENT. COX, I WILL BE CONTACTING MY LAWYER. I'M 100% POSITIVE THAT I HAVE A CASE. YOU'RE SALES PERSON MADE A HUGE MISTAKE.2.6KViews0likes1Comment
