Recent Discussions
Welcome to the Apps Forum!
i need to say i am happy with the product cox has but cox does not care or has no loyalty to a customer of at least 30 years this contract is almost over and then i will go to the completion james belluscio jbell431@cox.net Forum: Apps Forum Posted: 4 Apr 2013 Post Subject: Welcome to the Apps Forum! Post author: ChrisB Welcome to theApps Forum, where you can ask, answer, and discuss technicaltopics regarding Cox applications. Purpose The purpose of the CoxApps Forum is to allow customers to discuss technical topics related to Cox applications, including the Contour iPad application, Cox TV Connect, and Cox Mobile Connect with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at@CoxHelp, visit us onFacebook, or atcox.help@cox.com. Registration To register (or log in with) your own Forums identity, clickJoin the Discussion. Guidelines To get the most out of your forums experience, follow these guidelines for posts: Use descriptive titles for your posts. Put as much of your problem in as possible, i.e., “Can't figure out where to download the Contour app.” Provide a specific description of the issue.For example, write“I just signed up with Cox, how can I access Contour?” Use theReport Abusebutton to let us know if you see comments that are off topic, abusive, or otherwise unrelated to the discussion. Use theSelect This Answerbutton to show others which solution really worked for you. By flagging good solutions, you may just solve the problem for some other user. Ground Rules Here are a few ground rules before we get started: Be respectful. Hostile, derogatory, ormean posts will be removed. Please don’t post your personal information, like account number, phone number, social security number, address, or any other sensitive information. We’ll remove posts that contain these things, but the Cox Forums Team can’t be responsible for who may see it before we do. The Cox Forums Team deletes spam comments, removes copyrighted material, and generally tries to keep these conversations open and available for Cox subscribers to ask questions, get help, and discuss their experiences. Thanks!
Constant Price Increase
Cox's idea of "customer service" is a complete joke. I've had Cox for probably the last 5+ years while in the Norfolk, VA area. That excludes a 6 month stay in Northern Virginia, where they have more internet options. Over the years I have had to call Cox every 6 months for a new "promotion". They can't ever just offer a change or downgrade of service online. That is the first issue. You want people to have to call and stay on the phone for over 30 minutes at least twice a year. On top of that, there is never any warning that your bill is going to increase drastically in the next month. One day you open your bill and it's just $20-$50 dollars more than it has been for the last several months! So, okay, it's that time of year to go make an annoying, drawn out, sales-y phone call again. I always try to downgrade or remove my services when this happens, but then suddenly, oh the price for internet alone is more than if you bundle the service with something else... Really, that's funny, because I look at my bill and it says $69.99 internet + $30 TV - $20 for bundle. Ok, so $80 for both. But now that I don't want TV, the internet is no longer $69.99, but $79.99. Meanwhile, my boyfriend pays $84 for internet and gets 50 more mbps. Then my co-workers bundle package says $53.99 for my same internet level. What the f*** is this s***!?!? This is just complete B.S. I would leave if I could, but Cox has a complete monoploy in this area. If I left, I would have to get dial up because Fios is not offered in my area. This has happened so many times, I've gone from $40 to $50 to $55 to $60 to $70 and now finally $80 for internet. WTF?! I hate Cox with a passion and so does everyone in this area that I speak to, but we have no choice. Stop screwing everyone over and learn something about customer service.
Internet billing broken
I am supremely satisfied with my Cox Internet service, which I have had for over a decade. During that time I've had auto bill pay configured, and this has worked without a flaw until April. For some reason, it broke in April. I got a notice that the bill was not paid, and a $25 charge was added to my account for "returned payment". Since then I have spent countless hours on the phone, on Internet chat, and via Facebook and Twitter trying to do nothing more than get my bill paid. I'm now on month 2 of this problem. The internet tool will not pay my bill, I get "system error" with "try again later" almost every time. Nobody seems to be able to assist. Even when the tool seems to accept the payment as submitted, it's never billed, and I never get credit. Who can I contact to get this resolved? Your phone support people can't help me, they just want to take money for the current bill and charge me an extra $10 for the privilege. I need someone who can *fix the problem* so I can get my auto-bill-pay working again and get this stupid $25 charge off my account. I need to talk to someone who knows what they're doing.
TV Price Increase
After about 15 years of service with cox we will disconnect our TV service as it jumped $40 dollars to the current billing of $143.00 per month. The chat representative gave me what she called a loyalty number to call. I made the call (866.206.9832) and was placed into a long hold pattern. My current frustration did not make for patience to wait for a representative for that length of time. In addition to this increase, we have been told that we will need to spend $2.99 plus tax for a box to view standard programming on our other 4 TV's. DirectTV is offering every feature we have now with cox plus additional features - All for $98.00 per month. This seems like a no brainer to me - What am I missing?
PAYMENTS
I have to say, Cox was not my first choice as a service provider; I had a few minor issues with the company right away but didn't think it was a big deal. However moving forward, I my experienced has changed and has been a little more than upsetting. I have had several issues when trying to make payments! I don't know if there is something wrong with their IT department or Accounting department or both! Several times now, whenever I try to make a payment, I go through all the steps and everything is fine up until the last step which is to confirm the payment. I've had the following three issues: There are technical issues with the page. This one has happened less frequently than the following two but it happens a little too often. I log in and can't even attempt to make a payment because the page is unavailable. The"confirm" button does not work; I click away and nothing happens. No matter how many timesI try it or how many different ways (reloading, differentbrowser, different computer), the button does notwork!Finally frustrated, I leave the page and decide to attempt again the following day but same issues arise. I am able to make a payment, I confirm it, and receive a confirmation number then I receive a phone call that my payment is late! This is incredibly frustrating! I check my bank statement and thankfully, no payment has been processed meaning that they are not attempting to double charge. I know that it is not a problem with my bank since I have not ever had any other issues with any other company. All three issues described above are incredibly frustrating and time consuming. I am aware thatthere are different methods of payment but I work in Corporate for a bank, 45+ hours a week, I do not have time to be making phone calls or mailing checks! The last time I called to make a complaint about this, it was notevenaddressed by the person on the phone so Icancelled my service and it seemed like they very carelessly did so. Unfortunately Verizon Fios does not provide service in my area so I had to reinstall Cox. I was told that I would not be charged for restarting everything but in reviewing my next bill, found I had in fact been charged. These issues are getting to be ridiculous, time consuming, and very frustrating. I took the time to write this in hopes that people view and respond and hopefully COX will take this issue more seriously or I can just as easily take the time to look for abetter internet provider. Thanks, A
Double Billed due to EasyPay - How to resolve?
Hello, My account was billed twice. I think it's because I signed up for EasyPay and also manually paid just in case EasyPay would only work until the next billing period. How would I be able to resolve this issue, or will it just be a credit to the account? Thank you, Dominic Alhambra
Would my Data Limit increase if I upgrade my Internet package?
I was curious on whether or not my data limit would increase when I upgrade packages; currently I am only using preferred but was thinking of going to ultimate. I find myself often going over the limit with playing video games, having multiple devices and streaming/recording my gameplay. The deal seems it would benefit me but if I am still restricted on data as I am then I would just be paying even more.