What is the excuse for premium price and substandard service
Why am I paying over $200 for tv and internet when I have constant issues? I have had multiple techs come out. I have replaced my equipment, the techs have replaced lines from the pole to the house and inside the house. Paying premium price for substandard service then having the bill go up and getting worse service. What is the excuse? The app constantly says everything is fine but when a movie stops and the cable box restarts 4 times in 30 minutes or the internet just stops how exactly os everything fine?614Views0likes0Comments
Abysmal Upload Speeds
I have already posted this in a thread below and decided to post it in a new thread as to not interfere with the help of the the other customer. I am a Streamer and we have been receiving serious issues with our upload speeds. This problem is near identical to another recent users post. A user that seems to be not too far from us. Also as this user had stated, the issue started directly after a recent outage and we have JUST upgraded to a speed of 300/20. After our upgrade our speeds had been AMAZING, ever since the outage I would seem to have ok speeds here and there but primary my upload has been abysmal. ranging anywhere from 10 up - 2 up. Cox speed test: Start Cox Net Download Speed Upload Speed Latency Your IP Address Cox Market Fri Jul 15 9:18 PM Yes 307 Mbps 9 Mbps 19 millisec 70.185.113.126 Atlanta (Cox speed test actually read 8 but reported 9. Honestly these tests have never seemed to align with our performance) (This speed test was as close to the cox speed test server as possible and was performed just before the cox test. I am able to monitor my output from my streaming software and they align more with speedtest.net) our Download speeds seem to be a bit low and when i called in the agent had informed me that there was some discrepancies with one of our lanes. I am not at all unhappy with the down speed as this is still absolutely more than adequate for me. The up speed on the other hand is a very huge issue. I thought maybe it was on my end but after extensive trouble shooting and a firmware update for my router it would seem this is not the case as far as I can see. This is only confirmed by the fact that others seem to be having the same exact issue. They had scheduled a truck roll which at earliest could arrive by Sunday but I would be pretty PO'd if they got here, nothing was fixed and we were responsible for the charges (especially considering the post I found with the user having the same issue reported 3 techs not fixing the problem.). I'm currently using a Netgear router with the model number: WNDR3700v5 and a modem with: SB6183. I was concerned about throttling, but after reading countless posts on here i'm fairly certain that is not the case. Though I would be lying if I stated that is was not a lingering concern. This is probably not very helpful but here is the tracert to where I am streaming: Tracing route to youtube-ui.l.google.com [216.58.194.142] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1] 2 7 ms 8 ms 7 ms 10.5.0.1 3 8 ms 8 ms 8 ms ip72-214-194-117.ga.at.cox.net [72.214.194.117] 4 37 ms 31 ms 33 ms dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] 5 31 ms 31 ms 33 ms 209.85.172.68 6 36 ms 36 ms 38 ms 108.170.240.65 7 37 ms 35 ms 37 ms 209.85.250.83 8 36 ms 36 ms 36 ms dfw06s49-in-f14.1e100.net [216.58.194.142 I would like to ad that I had been a sup for a cable company in Maine for quite some time and am very understanding of network issues and do not want to come off as malicious in the least bit. On the contrary I have been very supportive of Cox and have been delighted with their services. I only hope that this will resolved ASAP as this is quite detrimental to my stream channel. Thanks! EDIT: I should probably mention that I am always wired in. Never wireless. I have tried tests with both the router and direct into the modem many times. I am seeing no errors in the router log. Of course I have tried unplugging and replugging all wires including co axle.7KViews0likes14Comments
STILL HAVING PROBLEMS WITH MY INTERNET AFTER 6 MONTHS OF NO ONE REALLY FIXING IT!!! HELP???
THESE ARE MY LEVELS.....THEY GIVE ME FLUCTUATING UPLOAD AND DOWNLOAD SPEEDS. I HAVE THE ULTIMATE PACKAGE, AND YET HAVE FAILED TO SEE THE ULTIMATE SPEEDS!..... BELOW IS THE LEVELS AND MY EVENT LOG! Procedure Status Comment Acquire Downstream Channel 939000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK ^1/5D1F5F68/132003 Security Enable BPI+ Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR 1 Locked QAM256 94 939000000 Hz 10.1 dBmV 38.3 dB 2 Locked QAM256 93 933000000 Hz 9.7 dBmV 38.6 dB 3 Locked QAM256 95 945000000 Hz 10.3 dBmV 38.2 dB 4 Locked QAM256 96 951000000 Hz 10.4 dBmV 38.6 dB 5 Locked QAM256 89 909000000 Hz 9.1 dBmV 37.9 dB 6 Locked QAM256 90 915000000 Hz 9.1 dBmV 38.2 dB 7 Locked QAM256 91 921000000 Hz 9.3 dBmV 38.1 dB 8 Locked QAM256 92 927000000 Hz 9.0 dBmV 37.5 dB Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 4 5120 Ksym/sec 35102000 Hz 41.5 dBmV 2 Locked TDMA and ATDMA 1 2560 Ksym/sec 20202000 Hz 41.8 dBmV 3 Locked TDMA and ATDMA 2 2560 Ksym/sec 23402000 Hz 41.8 dBmV 4 Locked ATDMA 3 5120 Ksym/sec 28202000 Hz 41.8 dBmV AND HERE IS MY EVENT LOG Time Priority Description 2015-12-16, 02:35:00.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-16, 02:34:18.0 Notice (6) TLV-11 - unrecognized OID;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-16, 02:34:18.0 Critical (3) TLV-11 - Illegal Set operation failed;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-16, 02:21:18.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-16, 02:20:36.0 Critical (3) TLV-11 - Illegal Set operation failed;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-16, 02:19:26.0 Critical (3) Resetting the cable modem due to docsDevResetNow 2015-12-16, 02:19:17.0 Critical (3) TLV-11 - Illegal Set operation failed;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-16, 02:19:00.0 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-16, 01:29:20.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-16, 01:28:38.0 Critical (3) TLV-11 - Illegal Set operation failed;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-16, 01:16:24.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-15, 17:28:11.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-15, 03:44:10.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-14, 13:46:42.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-13, 17:35:00.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-13, 17:34:17.0 Critical (3) TLV-11 - Illegal Set operation failed;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-13, 16:48:05.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-13, 14:37:02.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-12, 22:43:11.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-12, 12:51:40.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-12, 08:10:20.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-12, 08:10:20.0 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-12, 08:10:20.0 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-12, 02:07:32.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-11, 09:20:53.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-10, 17:28:06.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-10, 13:15:53.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; 2015-12-09, 23:43:36.0 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.1;CM-VER=3.0; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=dc:ef:09:1c:6d:98;CMTS-MAC=00:13:5f:00:d7:ac;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Time Not Established Notice (6) WiFi Interface [wl0] set to Channel 4 (Side-Band Channel:N/A) - Reason:INIT Time Not Established Notice (6) WiFi Interface [wl1] set to Channel 48 (Side-Band Channel:N/A) - Reason:INIT3.8KViews0likes2Comments
Why does COX keep charging me for a router I provided?
So apparently when starting service with cox at a new home, and providing them with your own router and modem gives COX the permission to CHARGE you 65$ for your equipment, has anyone else ran into this issue with their service department? I've called 2x, and discussed this issue with them - Now my 3rd bill is here and even after threatening to go to century link...they still charge me for my own equipment!!! Why? Why would they do this? I'm planning to go to century link if the problem isn't resolved but how many times do you have to go through this with this company before they resolve it? Or do they want to lose to century link? Can anyone answer this for me?4.5KViews0likes3Comments
Bad support number for market?
I live in the Ocala fl area, I have had constant disruptions all day today. I found a support number listed as 888 269 9693 ... labeled 24/7 support... yet when I call it I get a constant busy signal. Getting kind of pissed off... internet won't work ... support number won't work. ... and im typing this through 3g service on my phone -_-1.9KViews0likes1CommentOn Demand Freezing Up
I've had my share of problems with Cox On Demand like everyone else, but I didn't see any recent posts about my newest issue. While I try to go through the On Demand menus, it will get stuck on one tab, sometimes for as many as 3 or 4 minutes, but usually between 30 seconds and a couple minutes, and eventually "catch up" and whatever tab I was on will populate, or it will suddenly go through all my frantic arrow movements I pushed at once. Sometimes it will just black out the screen for a few seconds and go to the general Cox menu, as if I had pressed the menu button. I power cycled it twice, once unplugging it for about 20-30 seconds, and later once for about 5-8 minutes, and neither of these instances fixed a thing. Unfortunately I'm kinda used to the bugs, so I just expect them to suddenly be fixed later, but when I'm putting on a movie for my 5 year olds or trying to put something on for company, it's just dumb... Most haven't learned the patience with the product that I've ended up with...5.4KViews0likes2Comments
Contour Not As Much Fun As It's Hyped Up To Be
The Contour boxes are not as user friendly as the regular HDTV recorders. There is not an option to click on a show that is currently playing and search for future episodes to record. You must go to search and type in the name to search. Every. Single. Time. You. Want. To. Search. Something. This alone makes for a bad experience if you're used to the ease of the "old" HDTV recorders. I love the ability to add users and customize the experience. I LOVE, LOVE, LOVE being able to record 6 shows at one time, but there are still some user interface issues that should be addressed before Cox gives these out to customers without a warning. The warning being: Your whole experience is about to change, for good and bad. My husband is not techie and the Contour experience is definitely different from a "normal" TV user's way of recording, watching, handling the DVR List, and search and save options.3.2KViews0likes5CommentsCable Box Explorer 8240HDC EXTREME ISSUES
I've had Cox cable and internet now for a little over a month and am COMPLETELY unhappy with the service I am receiving and paying for. The internet is perfect and fast, but the cable is an entirely different story. Almost every single hour, exactly 60 minutes, the cable is completely unwatchable. The picture will just freeze over and over, or continue to loop the same 10-15 seconds of a show, or just black out all together. I'll get online, order a signal reset and wait for it to boot back up, then 1 hour later it is doing the EXACT same thing. I have called Cox, spoke with technical support, followed all instructions to the T. I even went as far as removing the cable splitter and replacing all cables. I agreed to a 2 year contract with you Cox, but I will NOT continue to pay for such sub par service, no matter what. I have emailed Cox multiple times, called them multiple times, yet still no resolution. This is hands down some of the worst customer service I have ever seen before. If someone is paying $100 a month for services, they better be getting their money's worth! It has gotten to the point where I would much rather watch Netflix or rent a redbox as opposed to watching this ridiculous excuse for television. If anyone else has been having these issues, please respond and tell me if resolution was reached! I am in San Diego, CA if that helps.3.2KViews0likes2CommentsReasons why uVerse WAY better than Cox...
First of all, the general layout of the uVerse "cable box" TV menu system (the User Interface) is far better: 1. On Cox, when using the guide, you can hit the Record button twice to record the series (i.e. once to record the show, twice to record the series). On Cox, there is only ONE place where you can tell it to record a series. On uVerse there are several. This is a common task--it should be easy to do. On uVerse it is! 2. On Cox, Edit Record Options only gives you "Save Until, Start & End" - to access things like "Episodes ['First run only'|'First run & repeats', etc.]" or "Keep[Until]" or "Airtimes", etc. you have to go to the Series Manager and scroll through the list -- in my case, that list is rather long. It's far easier to make changes like this on the uVerse system. 3. We do a lot of "binge watching"--for instance, we recently discovered Dexter and liked it so much we went back and watched all of the previous seasons using OnDemand. On uVerse, when one episode was done, it took us right back to the episode selection screen so we could select and watch the next episode. On Cox, you have to go back to the beginning [i.e. hit the OnDemand button, scroll down to ShowtimeHD and navigate to the next episode--assuming you remember what season/episode # is next! 4. Info! On uVerse, the Info is comprehensive--including the original air date! Very useful when trying to figure out what season and episode # a recording is (would be nice if that was included, like it is in OnDemand!) The Cox Info is rather scant -- even when you select More Info -- and on Cox, quite often there is "No Information". Example: Over the past few months, I've been watching Malcom In The Middle on Amazon. Yesterday, I tried to watch another episode and discovered that (because of "licensing issues") it's no longer available! So, I searched the Cox guide for it, and found it -- BUT, because there is NO information that I can use to determine what episode (or even what season) the recording is (other than a brief synopsis), it's hard to tell if I've seen it before. On uVerse, at least the info gives the original air date, so I can look it up on IMDB or an online episode guide. 5. Rewind on a live show: On uVerse, this is always available (used to be on Cox, too). On uVerse, once you switch to a channel, it starts recording (in the background). Anytime during the broadcast, you can rewind--all the way back to the point where you switched to that channel, if you want!) Not so on Cox! 6. THIS IS THE MOST IRRITATING THING OF ALL: On uVerse, Pause is PAUSE! On Cox, pause is "pause for a little while, then suddenly your TV is blaring out of control!! On live TV, it just resumes the live broadcast. On uVerse it's even worse! Some cheeky spokes person starts blathering about "What's on OnDemand". She (usually its a 'she') invades your media space after a short pause and also whenever you go into the OnDemand menu. It's REALLY ANNOYING!!! Cox does none of this! Basically, on uVerse this is an "Opt-in" feature. On Cox, this is "Opt-out, suckka"! 7. Just from an over-all sense of the difference [don't remember the details], the Cox menu system provides several ways to access the various things one commonly likes to do [like changing a single recording to a series recording]. Right away, when we first started using the Cox menu system, we noticed how difficult it was to do the things we wanted to do! Plus, the uVerse layout is far more "intuitive" -- it just makes a lot more sense! Remote Control: 1. Along with a "Replay" button, the Cox remote also has a Jump Forward ("FWD") button -- I really miss that! Besides the 2 extra tuners and the larger harddisk, the only thing, that I can think of, that Cox does better then uVerse, is the "Available disk space" indicator. On Cox, it includes the space used by "Save until Space Needed". I really like that because it gives one a better idea of how much disk space actually exists [uVerse lumps together the space used by all recordings, including recording that are being saved until "Space Needed"--misleading, if you don't care if the "save until Space Needed" recordings are deleted]. The only reason we switched from uVerse to Cox was for the 6 tuner gateway and the larger harddisk (2TB) -- much needed in our household! As soon as uVerse catches up, we're switching back!!5.3KViews0likes9Comments
What is the excuse for premium price and substandard service
Why am I paying over $200 for tv and internet when I have constant issues? I have had multiple techs come out. I have replaced my equipment, the techs have replaced lines from the pole to the house and inside the house. Paying premium price for substandard service then having the bill go up and getting worse service. What is the excuse? The app constantly says everything is fine but when a movie stops and the cable box restarts 4 times in 30 minutes or the internet just stops how exactly os everything fine?