Recent Discussions
Welcome to the Apps Forum!
i need to say i am happy with the product cox has but cox does not care or has no loyalty to a customer of at least 30 years this contract is almost over and then i will go to the completion james belluscio jbell431@cox.net Forum: Apps Forum Posted: 4 Apr 2013 Post Subject: Welcome to the Apps Forum! Post author: ChrisB Welcome to theApps Forum, where you can ask, answer, and discuss technicaltopics regarding Cox applications. Purpose The purpose of the CoxApps Forum is to allow customers to discuss technical topics related to Cox applications, including the Contour iPad application, Cox TV Connect, and Cox Mobile Connect with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at@CoxHelp, visit us onFacebook, or atcox.help@cox.com. Registration To register (or log in with) your own Forums identity, clickJoin the Discussion. Guidelines To get the most out of your forums experience, follow these guidelines for posts: Use descriptive titles for your posts. Put as much of your problem in as possible, i.e., “Can't figure out where to download the Contour app.” Provide a specific description of the issue.For example, write“I just signed up with Cox, how can I access Contour?” Use theReport Abusebutton to let us know if you see comments that are off topic, abusive, or otherwise unrelated to the discussion. Use theSelect This Answerbutton to show others which solution really worked for you. By flagging good solutions, you may just solve the problem for some other user. Ground Rules Here are a few ground rules before we get started: Be respectful. Hostile, derogatory, ormean posts will be removed. Please don’t post your personal information, like account number, phone number, social security number, address, or any other sensitive information. We’ll remove posts that contain these things, but the Cox Forums Team can’t be responsible for who may see it before we do. The Cox Forums Team deletes spam comments, removes copyrighted material, and generally tries to keep these conversations open and available for Cox subscribers to ask questions, get help, and discuss their experiences. Thanks!
Account info change
I'm having an issue where I just transferred services to another apartment and apparently all of my information has stayed the same except my account number which is now different? I made the change over the phone but I guess it didn't transfer to my account online and now I can't seem to link my user id with my new account number anywhere. I don't want to follow the "move services" because I've already set everything up. I was hoping somebody could point me in the right direction to update my profile to the proper account number. I've tried add new services and move services and neither worked. I know this is probably really stupid but I'd rather not set up another user id and password just because I made the change over the phone, not online.
Cox Connect
Hi I have Cox connect for about 1 year now. I always use Cox Connect app to DVR programs. This week it started giving me a error message on my Iphone 4 Set top box not found and the work Ok. If I hit Ok and go to my channel it says I have no favorite channels which I had at least 10. And when I go to Settings and Digital Recorders I get a message Your account does not include a Digital Top Box subscription and it tells me to to to the Cox.com site on details. I have spent about 1 hour on the phone with Cox and they can not seem to help me except to open a trending case. They confirm that I do have the subscription. They refreshed my box I have uninstalled and reinstalled the app. I also have a Ipad which I did not have the app and download on there and same problem. I also get a error message 102. Which I can not find anything about. Anyone else having this problem ?
Putting account on vacation!
I've heard from a few people that there's a way to put my account on "vacation" for a couple of months while I don't need the services. Is that really possible? If so, how do I go about doing so and is there an upfront fee? I'd like all details about this topic please, leave nothing out! :)
account management
I'm having an issue where I just transferred services to another apartment and apparently all of my information has stayed the same except my account number which is now different? I made the change over the phone but I guess it didn't transfer to my account online and now I can't seem to link my user id with my new account number anywhere. I don't want to follow the "move services" because I've already set everything up. I was hoping somebody could point me in the right direction to update my profile to the proper account number. I've tried add new services and move services and neither worked. I know this is probably really stupid but I'd rather not set up another user id and password just because I made the change over the phone, not online.Trying to save money... Trying my patience...
A week ago I got a nice mailer (snail mail) informing me that my Bundle discount is expiring. I called the phone number indicated and discussed my options. By the end of the discussion, I cancelled a tier of digital cable channels and the bill only went up by $3 (for 6 months). (Yeah - I CANCELLED some of my service and the bill went UP!) After speaking with my wife, we've determined that we can't afford to spend MORE money on a service we don't use enough to justify. Today I called the Customer Service number and asked about changing my TV package to just TV Essentials (basic cable - no HD, no DVR, no HBO), keeping the internet as-is (HSI Preferred) and eventually cancelling the phone service as well (I'll need time to obtain another modem, since the provided one will be reclaimed if I cancel the phone service) Here's the answers I was provided: (I'm currently paying $163) HSI Preferred, TV Essential and Digital Phone (Essential): $122/mo. No, wait $135/mo (Hey actually said that) HSI Preferred, TV Essential (No Phone): $108/mo. No, wait $118/mo (again, he quoted me the wrong price and corrected himself) These prices weren't horrible, but I was hoping for something even lower (like the $75 after-promotion cost a new customer would pay). So then I asked about re-bundling and signing up for another 12 month contract: HSI Preferred, TV Essential and Digital Phone (Essential): $138/mo for 12 months. (Yep, $3 more than if I billed them a la cart) Can anyone point me to a resource that can help me modify my current bundle to save money and keep my business with Cox Cable? The web site is useless if you are already a customer and need to modify your services and the Customer Service line doesn't seem to know for sure what I'd pay for the services I want. Anyone... Anyone...problems updating payment info
The system won't let you add a credit card while a payment is pending, which is most of the month. Thismeans you have a few day window to update payment, or you have to call a rep, cancelthe pending payment, add a one time payment, add a new card and re-enroll in auto payment. How is that for simple, responsive customer service on the web site? This needs to be updated. This is the only site that I have used where I can't add a card at any time and change method of payment at any time. Please fix this problem.
Change my user name
I want to change my username. When I filled out the form to reply to a post, it asked me for forum name, I thought it was asking for which one I was replying to. But no, it was asking for a user name. I really do not want to be known as "TV Caller ID" although I wish mine worked. Is there anyway to repair this? I want my USERNAME to be "jpr9845". Or can my forum account be deleted and I can start over?Bill Delivery options changed without my consent or knowledge. Late fee ensues.
For the first two months of service with CoxIreceiveda paper bill by mail. However, on the third month, Cox changed my account to "paperless billing" without even so much as notifying me of the change. So when the bill was due I wasexpectingto get a bill by mail as with theprevioustwo months but it never came. Now I have a late fee because I was apparently suppose to log in and pay via credit card even though no one told me that was the case. How was I expected to know Cox would change my account settings without my consent or even so much as notifying me of the change?I'm a new Coxcustomerand quite frankly this is a prettybig slap in the face right off the bat. I hope this isn'ttypicalityhow Coxcommunicateswith it'scustomersbecause I frankly don't feel like having to babysit my internet provider to make sure they don't pull the wool over my eyes and change something. I have since changed my settings BACK to paper billing and have paid all bills to current date. However, there is still a $5 late fee on my account to deal with. Now 5 bucks isn't going to break my bank, but due to the ethics of how the late fee wasoccurredand the poorcustomersurviveI havereceivedso far I will not be paying it. I'd like to workcustomersupportto get the fee removed as an error since I neverreceivedmy bill. However, if I'm forced to pay the fee I will be looking in to other internet providers who have a bettercustomerrelationship (orat leastthedecencyto not changecustomersettings).
