Cannot Access Internet Tools Page
When I login into: https://www.cox.com/myprofile/home.cox I cannot view "Users and Email Accounts" in Google Chrome, yet I can in Firefox. IE is not an option as I use Linux. The error message states: We're sorry, an unexpected error has occurred with this application. Please try again. If you need help, contact Customer Support or Live Chat for assistance. The chat line was of zero help, they mentioned it was temporarily down!!!5KViews0likes10Comments
All Digital Service
You were switching channels at a nice pace. Today you switch to many at once. You switched business channels, sports channels and all but local. Yet in order to get a box you need to go online or call a number. So when you go online it says you need to call a number because you already got one free. So you call that number and you guys are doing maintaines on your system so you cant get the boxes. Talk about poor planning. Why can't you just go on line and order the boxes. You are going to get a big rush of orders because you shut down so many things at once. Sad to see such poor planning. I sat on the phone for a half hour to find out I could call back at 8 to order. Hope this is not the trend for cox not planning cause and effect.2.1KViews0likes1Comment
Internet Service through provided basic cable service
Currently in private residence with Cox internet service (only). I will be moving to a trailer park (RV) also located in Springdale, AR. Basic cable is provided by the park to each RV site, with no cable box required. Can I plug my cable modem into that connection and resume my internet service?2.4KViews0likes1CommentLaptops over Wi-fi take long time to establish internet connection
This issue has been ongoing for as long as I've had my cox service, and I've even moved to a new location but it persists. It may be related to my Motorola Surfboard SBG6580 modem/router which I've had since day one. The issue: When I boot or wake a laptop that connects via wi-fi, it can take several minutes, sometimes 10-20, before internet access is functional. During this time my phone works fine via wi-fi and my PC on the Ethernet works fine. My phone has no delays establishing a connection, it just seems to affect laptops. Also, if I try refreshing the browser when internet access begins to return, some sites will only load partially (no images) and some websites will load fully while others will be inaccessible. This lasts for about a minute before everything finally is normal. I'd like to resolve this ASAP. We have people bringing laptops over this weekend for Fantasy Football drafting! I can check any settings or run tests after work today. Thanks!2.1KViews0likes2CommentsCox Data Usage Notification
I recently received an email stating the fact that we went over our allotted data plan.... When reviewing both the Cox Data Usage page and matching it with our routers Traffic Manager - Traffic Monitor - Cox's data was substantially over of what our router recorded. In fact not until this month did even the Cox usage page indicate over 200 GB of usage. Nothing has changed in our usage and our daily traffic Manager data does not even come close to what Cox has recorded for the month. Can you explain this to me.2.4KViews0likes0Comments
Internet Service Keeps dropping
I had an old SB5101 and was having to reboot it every few days to re-establish the internet connection. I searched on these forums and found out about the new DOCSIS 3.0 modems and how they were solving some of the connection drop off issues for some other customers. I bought a cisco DPC3010 modem to replace the old one and at first everything was great after I set it up. I did a speed test and both my download and upload speeds improved significantly over the older modem. Then, after two days my computers were reporting they didn't have any internet connections and the new DPC3010 had a blinking online light. I cycled power on the modem and everything was restored once it came back up. Now, the modem is loosing connection a couple times a day and requires I have checked the connections to the modem and everything looks good. I logged into the modem when it had a connection and the status looked good with all 8 X 4 connections This is so frustrating. I got the new modem because I thought the drop off issues were caused from the outdated technology in that SB5101. I am now thinking there is something wrong with my account or connection. I am hoping someone has some advice as to how I can correct these issues so my internet service doesn't drop several times a day. thanks in advance for you help, John2.6KViews0likes1Comment
