XR15 Remote Problems
We've been having issues with the XR15 voice remote on our main Contour box (Cisco 9865HDC). Every few hours the remote signal is not sent to the box -- green light then red light on the remote. We have to wait 30 to 60 seconds and then we can use the remote normally again. At least until the next time that it won't transmit. This happens at least a couple of times a day. This only happens on the main box. We've never had a problem with the other 3 boxes -- 1 mini coax box (XiD-P) and 2 wireless boxes (Xi6-A). All of the remotes have been supplied with fresh batteries to eliminate that as a cause. In trying to remedy the remote lag, we unpaired one of the remotes. Now trying to get it paired again has proved challenging. The remote pairs just fine with the box. But then trying to pair with the TV, we just get a message that says "Pairing Remote" with 3 moving dots. It stays this way for several minutes and then returns to the Contour settings screen. Since we can't get past the step of pairing to the TV, we then cannot get to the step of pairing to the audio receiver. We realize that we can manually connect the remote to the audio receiver to control volume and power, but then the remote will not control power to the TV. Which would defeat the purpose of having a home theater set up. We had never had an issue pairing a remote previously, but it's been many months since we've needed to do so. Also, the devices we are trying to pair to have always been successfully linked -- a Sharp TV and a Denon receiver. No new devices have been introduced. So now we have two problems that we are trying to correct ... 1) how to eliminate the lag with the XR15 remote transmission 2) how to complete all 3 steps of the remote pairing process to connect to the box, the TV and the audio receiver. Thanks to anyone who can provide some insightful feedback.2.3KViews0likes3CommentsIs there a way to change audio inputs w/ XR11 or XR15 remote?
Set up my house's Contour today. Enjoying it thus far, however there seem to be some rather glaring problems/oversights/sheer incompetence by whomever designed the remotes. In both the living room and one of the bedrooms, there are audio receivers. The living room one is truly ancient (mid/late 1990s) and none of the codes work for it. However, I've got an old Logitech Harmony (Harmony 520) running on that setup, so that's not the issue, the one in the bedroom is. Now the bedroom one is pretty old itself (12 years old), and this is the one I'm having issues with getting setup. I was able to get the remote to work to turn on/off the TV and to control the volume via the receiver. All going well thus far until I need to switch from the Contour box to my PS4 (for my media server and games I play), then I run into aforementioned glaring problems/oversights/incompetence. Doing my share of Google-fu, reading the instruction manual from both Cox & Xfinity and perusing both forums, I can't seem to find a way to get the XR11 or XR15 to be able to change inputs on the receiver (HDMI out from all devices runs to the receiver, then HDMI out of the receiver runs up to the TV). I figured SURELY I'd be able to switch the TV input button to toggle the A/V receiver inputs instead like with the ancient remotes that came with the Scientific Atlanta/CISCO boxes; but for the life of me I can't get it to do so. For the moment, I've got my XR15 to run the audio up/down & cable channels as well as powering on/off the devices, but I've got to have my old grey Cox remote simply to toggle back and forth between inputs on the receiver (cable box & my PS4). If the XR11 & XR15 CANNOT do this, is there a remote that Cox can ship me that WILL do this? Or are my only options being forced into having to purchase another Harmony (or a Harmony hub) or having to keep my old grey cox remote around JUST to change the inputs on the audio receiver? Now to me it doesn't seem like too much of a leap of logic to think that plenty of people would run some sort of home theater setup in their home. Or if not a home theater setup, at least running a receiver to run surround sound in one or possibly more rooms of a home, and likely more than one device on a TV. Especially a setup that runs HDMI through the A/V receiver as that seems to be the standard for the last... Oh I don't know 10+ years or so. Sorry if I seem to come off as angry, I just can't imagine what the engineers on this remote were (not) thinking when they designed the damned thing. Any help is appreciated. Thanks, Grant2.9KViews0likes2Comments