"Subscription Required..." WTF?!
Stop me if you heard this. For over 2 years, I've had a Ceton card paired with a Cablecard using Windows Media Center (win 7). No problems. Then today I can no longer view standard or premium channels because of the dreaded "Subscription Required" error message. Clearly, my bill is up to date. Restarted my HTPC and Tuning Adapter. Same. Restarted again. Same. Diagnostics on the Ceton card says everything is fine, but no channels list is available. What gives? Anybody else having the same problem?Solved14KViews0likes4Comments
motorola mtr700 tuning adaptor firmware 4 updates outdated
I've been trying unsuccessfully for two weeks to get my tuning adapter firmware updated. A technician was supposed to come out and look at it, but he called before showing up and said that he doesn't have a clue and that their wasn't a lead tech in the area to help out. Because of this he wasn't going to bother showing up. He said he would get back to me when they figured it out. Guess what? I have yet to hear back from him. I also sent an email to technical support. They replied that they would forward the issue to the field specialists. It's been a week.......... From what I understand the firmware should get pushed out from the head end once the TA is hooked up. The people at Ceton (I'm using a ceton infinitv6 tuner card) agree with this and told me to contact Cox concerning the issue. Which I have done. The responses I get or lack there of is a bit concerning. Why is it that another company can tell me what the problem is, but Cox cannot? So, I'm stuck with an mtr700 that is running firmware version 1.33. I would like to have 1.36 or 1.37 so that the device will support 6 tuners. Anyone have any suggestions?9.8KViews0likes10Comments
Tuning Adapter Problems
This is going to be a lengthy post, so please bear with me. I have been a Cox customer for nearly 30 years. In addition to the Contour boxes, I have been using a Tivo for almost 10 years. It used a cablecard and a Motorola Tuning adapter, which have worked fine. This past July I cancelled Tivo and purchased an HD Prime tuner that also uses a cablecard and tuning adapter. Everything was changed over fine and has been working properly since. Approximately 2 weeks ago I noticed that I could not tune to the Epix channel. I checked and found that the tuning adapter was flashing yellow, which indicates that it is in activation mode. I power cycled it a few times and still had the flashing yellow light. I could still tune to the "non-switched" channels, so I knew that the cablecard was fine. I decided to go to a Cox Solutions store and swap out the tuning adapter. Upon connecting the tuning adapter and calling the cablecard/tuning adapter number to insure that it was setup on my account, I let it sit for almost 48 hours and it never stopped flashing. This means that it did not activate which was evident when I ran a channel scan and could not access the switched video channels. So, I returned the tuning adapter and got another one. Same thing with that one. I have checked the signal quality on my lines and it is at 100%. I am very technically inclined and understand how all of this works, however talking to a lot of the techs on the phone it is obvious they are not too familiar with cablecards and tuning adapters. Fast forward 2 weeks later and I have swapped out 5 tuning adapters and all of them get stuck on "initializing". They always have good upstream and downstream but refuse to initialize. Today I decided to get another cablecard and tuning adapter to try and start from scratch. After returning home and opening the tuning adapter, I find it does not even have a power supply! I had to go all the way back to get one. (I don't think the quality control is done very well at Cox.) Then after getting the new cablecard paired and trying, with no success another tuning adapter, I find out that I am missing channels that I had before! I am talking about the channels that I could get even without the tuning adapter. So I have to call back again and explain all of this for probably the tenth time. Then the cablecard tech still did not get all of the channels restored! I have invested over 8 hours in troubleshooting this tuning adapter problem. I have been offered several times a service tech to come out, but when I ask if it will be an "in house" Cox representative they say that they cannotguarantee that. I have had experience with the third party contractors and most of them don't even know what a cablecard is! I am at the point where I am pretty much ready to "cut the cord" with Cox. I have even spoke to a manager at one of the Cox Solution stores and I tell you, it is sad the lack of knowledge these managers have when it comes to the technical aspects of cable service. If others have had similar experiences, with tuning adapters, please reply.3.7KViews0likes3Comments
TiVo Cablecard question
I've looked on the site about "going all digital" and it says TiVo users can get cablecards instead of the minibox. I assume that tivo users will still need the tuning adapters, yet the website doesn't mention how much they will cost. Does anyone know how much they will cost?Solved2.8KViews0likes2Comments
Tulsa Market (Cable Card/Tuning Adapter)
In preparation for the annual rate hike in March, I contacted Cox to ask the pricing of Cablecards and the Tuning Adapter necessary to use a new Tivo. They informed that they do not provide the tuning adapters, yet looking on here I see other customer's saying they are using them. Can someone in the Tulsa market confirm you were able to get both? Is there a separate monthly fee for the adapter? And if these were both available in a self install kit from the store? Thanks.2.5KViews0likes1Comment