Panoramic app

2 Topics

Replace old Gateway with new one on Panoramic App
On Saturday, I switched to Fiber with the modem CGM4331COM and returned our old one at the Cox store. I'm trying to get access now in the Panoramic app as I need to manage our devices and profiles. The representative at the store said it would take 24 hours to update, but that time has passed and the account is still showing our old Gateway. Everything is blocked in the app except for me accessing our old modem details and its only giving me the option to activate Panoramic Wifi Pods. Please advise.
jwhang93
2 months ago Place Apps
40Views
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Panoramic Wifi App Not Working
We recently moved from another town and had our Cox service transferred. We moved to a brand new house, which meant we had to have Cox come out and do the install. The only thing that changed is we are on fiber optic now that goes into a nokia box then a Cat 5 cable to the wifi router. The old house had the old coax cable that pugged in to the same wifi router. The Panoramic app worked at our old house, but since we moved to the new house, it hasn't worked at all. I have reached out to Cox multiple times and it still does not work. We have deleted and re-installed the app. We have changed our password. We have done a factory reset on our modem. We have followed other suggestions in this community forum and still nothing. It does not recognize our devices on the manage wifi. I would like the features to be restored as we have kids in the house and it was a tremendous help at our last place. I'm tired of Cox giving me the run around on this. I just want this app to work.
RJ2083
10 months ago Place Apps
238Views
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3Comments