Dynamic Range Window violation Unicast Ranging Received Abort Response

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Same problem as many "Warning (5) Dynamic Range Window violation"
I have been dealing with internet speed issues for about a year now. I was told my modem was bad replaced that, I was told it was a problem with the cabling in the house (not covered) I installed a new homerun to the termination outside, then it was I was maxing my bandwidth so I upgraded to gigabit, then the cable again (replaced again) now I am being told the modem is bad again. modems used: ARRIS SURFboard SBG6782-AC DOCSIS 3.0 Cable Modem and AC1750 Wi-Fi Router >Motorola 16x4 Cable Modem, Model MB7420, 686 Mbps DOCSIS 3.0 >NETGEAR Cable Modem CM600 Current setup: Modem:MOTOROLA MB8600 DOCSIS 3.1 Cable Modem Router: Netgear Nighthawk R7960PFirmware VersionV1.4.1.50_1.3.10 Any help is appreciated and welcome, anything other than its a bad modem or coax. Error logs: 15:56:03 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 24; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CMMAC= 15:56:04 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 22 23 24 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CMMAC 16:05:27 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CMMAC 16:05:52 Thu Oct 29 2020 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CMMAC= 16:33:22 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC 16:33:22 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation 17:58:35 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC 17:58:35 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation 17:59:54 Thu Oct 29 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC 17:59:54 Thu Oct 29 2020 Warning (5) Dynamic Range Window violation And it keeps going, I can upload more if need be system channel status Connection Startup Sequence Startup Step Status Comment Acquire Downstream Channel 855000000 Hz Locked Upstream Connection OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Connection Status System Up Time 5 days 13h:20m:02s Network Access Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 21 903.0 2.0 41.8 510523 475607 2 Locked QAM256 5 807.0 4.1 42.9 0 0 3 Locked QAM256 13 855.0 2.8 42.2 11 0 4 Locked QAM256 19 891.0 2.2 41.5 4 0 5 Locked QAM256 20 897.0 2.2 41.8 0 0 6 Locked QAM256 22 909.0 2.0 41.7 377648 358011 7 Locked QAM256 23 915.0 2.1 41.7 105008 192056 8 Locked QAM256 24 921.0 1.9 41.6 102596 186563 9 Locked QAM256 25 927.0 1.8 41.2 199700 247292 10 Locked QAM256 26 933.0 1.5 41.2 0 0 11 Locked QAM256 27 939.0 1.4 41.0 0 0 12 Locked QAM256 28 945.0 1.4 40.9 0 0 13 Locked QAM256 29 951.0 1.3 40.7 0 0 14 Locked QAM256 30 957.0 1.3 40.6 1 0 15 Locked QAM256 31 963.0 1.3 40.4 0 0 16 Locked QAM256 32 969.0 1.4 40.4 0 0 17 Locked QAM256 33 357.0 8.1 43.2 130 256 18 Locked QAM256 34 363.0 8.1 43.9 223 224 19 Locked QAM256 35 369.0 8.1 44.0 170 240 20 Locked QAM256 36 375.0 8.1 43.8 119 256 21 Locked QAM256 37 381.0 8.1 44.1 131 201 22 Locked QAM256 38 387.0 8.1 43.9 151 231 23 Locked QAM256 39 393.0 8.2 44.2 125 208 24 Locked QAM256 40 399.0 8.2 44.3 120 185 25 Locked QAM256 41 405.0 8.2 44.3 140 183 26 Locked QAM256 42 411.0 8.1 43.9 68 212 27 Locked QAM256 43 417.0 8.1 44.3 117 110 28 Locked QAM256 44 423.0 8.1 44.3 118 121 29 Locked QAM256 45 429.0 8.1 44.2 111 163 30 Locked QAM256 46 435.0 8.0 44.2 42 145 31 Locked QAM256 47 441.0 7.9 44.2 57 153 32 Locked QAM256 48 447.0 7.8 44.1 38 130 33 Locked OFDM PLC 159 300.0 8.1 16.7 1542943580 275 Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 16.9 38.0 2 Locked SC-QAM 2 5120 23.5 37.8 3 Locked SC-QAM 3 5120 29.9 37.8 4 Locked SC-QAM 4 5120 36.3 38.3 5 Locked SC-QAM 5 5120 60.0 39.8 6 Locked SC-QAM 6 5120 67.0 40.3 7 Locked SC-QAM 7 5120 74.0 40.8 8 Locked SC-QAM 8 5120 81.0 40.8
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Whyme 4 years ago Place Internet
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Dynamic Range Window Violation
Hello, I am having issues getting someone to help fix a problem with my internet connection. I receive a Dynamic Range Window Violation in my modem log every few minutes and this greatly affects my internet staying connected and VERY SLOW speeds. I have Cox Gigablast 940MB and speeds are near 50 to 60MB constantly and dropped connection. Modem is brand new and worked find until we switched from 300MB plan to 940MB plan. Here is my error log details from modem event log. This problem has been reported many times and it appears that a "data tech" can be sent to the home to investigate the issue and fix the problem. Please help! Event Log The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur. Date Time Event ID Event Level Description 01/27/2020 21:04 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:7e:95:40:25:ce;CM-QOS=1.1;CM-VER=3.1;" 01/27/2020 20:52 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: 1 2; New Profile: 1 2 3.;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:7e:95:40:25:ce;CM-QOS=1.1;CM-VER=3.1;" 01/27/2020 20:52 2436694061 5 "Dynamic Range Window violation" 01/27/2020 20:52 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:7e:95:40:25:ce;CM-QOS=1.1;CM-VER=3.1;" 01/27/2020 20:52 2436694061 5 "Dynamic Range Window violation" 01/27/2020 20:52 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:7e:95:40:25:ce;CM-QOS=1.1;CM-VER=3.1;" 01/27/2020 20:52 2436694061 5 "Dynamic Range Window violation" 01/27/2020 20:52 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:7e:95:40:25:ce;CM-QOS=1.1;CM-VER=3.1;" 01/27/2020 20:52 2436694061 5 "Dynamic Range Window violation" 01/27/2020 20:52 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:7e:95:40:25:ce;CM-QOS=1.1;CM-VER=3.1;" 01/27/2020 20:52 2436694061 5 "Dynamic Range Window violation" 01/27/2020 20:52 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:7e:95:40:25:ce;CM-QOS=1.1;CM-VER=3.1;" 01/27/2020 20:52 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:7e:95:40:25:ce;CM-QOS=1.1;CM-VER=3.1;" 01/27/2020 20:51 73040100 6 "TLV-11 - unrecognized OID;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:7e:95:40:25:ce;CM-QOS=1.1;CM-VER=3.1;" 01/27/2020 20:51 68000300 5 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:7e:95:40:25:ce;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:01 2436694066 6 "Honoring MDD; IP provisioning mode = IPv4" 01/01/1970 00:00 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:7e:95:40:25:ce;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 01/27/2020 20:50 2436694044 3 "Resetting the cable modem due to docsDevResetNow" 01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=18:9c:27:f9:b9:bd;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
billybadassweav 5 years ago Place Internet
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Frequent disconnects - Dynamic Range Window violation and Unicast Ranging Received Abort Response
Hi - recently, I've been receiving frequent disconnects. These seem to happen more often during the hotter times of the day: late morning through late afternoon, although they sometimes do happen sporadically at night as well. I'm using a new Arris SB6183 modem, connected directly to the wall without using a splitter in the house. The error messages from modem logs will typically read as follows: Dynamic Range Window violation Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.0; Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.0; The bonds: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 9 831000000 Hz -7.1 dBmV 38.5 dB 85 170 2 Locked QAM256 10 837000000 Hz -7.4 dBmV 38.5 dB 101 158 3 Locked QAM256 11 843000000 Hz -8.4 dBmV 38.1 dB 67 129 4 Locked QAM256 12 849000000 Hz -8.5 dBmV 38.2 dB 58 161 5 Locked QAM256 13 855000000 Hz -8.6 dBmV 38.0 dB 84 159 6 Locked QAM256 14 861000000 Hz -9.1 dBmV 37.8 dB 68 170 7 Locked QAM256 15 867000000 Hz -8.7 dBmV 37.9 dB 89 106 8 Locked QAM256 16 873000000 Hz -9.1 dBmV 37.8 dB 91 84 9 Locked QAM256 25 927000000 Hz -10.1 dBmV 37.6 dB 152 560 10 Locked QAM256 26 933000000 Hz -9.9 dBmV 37.7 dB 82 170 11 Locked QAM256 27 939000000 Hz -9.2 dBmV 38.0 dB 105 183 12 Locked QAM256 28 945000000 Hz -9.1 dBmV 38.0 dB 82 236 13 Locked QAM256 29 951000000 Hz -9.2 dBmV 38.0 dB 108 67 14 Locked QAM256 30 957000000 Hz -8.8 dBmV 38.3 dB 66 80 15 Locked QAM256 31 963000000 Hz -8.6 dBmV 38.6 dB 82 92 16 Locked QAM256 32 969000000 Hz -9.1 dBmV 38.5 dB 104 75 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 4 5120 Ksym/sec 36800000 Hz 38.5 dBmV 2 Locked TDMA and ATDMA 1 2560 Ksym/sec 17600000 Hz 38.5 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 24000000 Hz 38.4 dBmV 4 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 38.4 dBmV Any thoughts? Thanks!
bkatch123 7 years ago Place Archives
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