D3.1 Gigablast Activation: Is Pro Install really needed???
Hi! I currently have the Ultimate package in Phoenix area. Have a Docsis 3.1 modem (Netgear CM1000) with 1 bonded OFDM downstream channel (159, 300MHz, SNR over 40dB). I added the gigablast option via cox internet order website and received direction to call to complete. When I call the sales rep won't complete the order without a "pro install" truck roll for $75. Per reports on dslreports cox forum - a truck is NOT required but some sales reps are demanding it while other sales reps are transitiioning order to complete to trigger a modem provision and all ends up well. Some would-be-upgraders denied by less-trained sales reps are simply calling in many times to get a 'trained' rep. Is there secret we can use to get the sales rep to execute the order without a trick roll? I hate being the jerk that has to escalate to supervisor and not willing to call in a dozen times to get lucky.. Any hints on how I can to get past the sales rep so pay Cox more money for the upgrade?Solved12KViews0likes10Comments
Timeline for Docsis 3.1
Hello, I was curious if there has been a set date that Cox will role out the use of Docsis 3.1. I keep hearing from Reps "Cox is set to begin rolling out Docsis 3.1 technology later this year. We do not have a set date on when this will happen though" Well we are more than half way through the year and was hoping for some kind of update.1.1KViews0likes1Commentultimate speed gimped!!!!
went from premier to ultimate in my area 23518 and instead of the 200mbps I'm paying for it actually is doing a bit worse from my old 100 mbps on my premier plan, before upgrading I had a cisco DPC3010 and now with the ultimate plan I have the arris surfboard SB6183 cable modem. speeds have never broken 90 let along the 200 mbps I require for my high speed life. so either I can get this resolved or just downgrade and save the cash cause at that point my speed will be faster. http://www.speedtest.net/my-result/51410225181.7KViews0likes1Comment
Dropping packets and unreliable internet connection
I have had this issue several times. Just called in again to get it resolved. I have been in IT for over 10 years and this is ridiculous. I work from home primarily and cannot have an unreliable internet connection. At least once a week lately I get issues and see consistently over 25% packet loss. I see this pinging 8.8.8.8 (google open DNS server) or cox.net or any website. Sometimes simply disconnecting power and reseating the cable modem will resolve, others I have to call in or have a tech come out. I have had more issues since moving to my current address and they continue to go unresolved. Yet I pay my bill and have never even been offered a credit or any form of compensation for continuing issues with my services. I've been with Cox over 8 years. I've even previously had support tell me my router was the issue - ludicrous considering I have had a field tech come out and connect his equipment and also see the same loss testing the lines. But to appease support I bought a new $150 router. What does it take to get Cox to resolve this issue once and for all? I'm at the point of cutting services way down (dropping my bundle) and adding AT&T as a secondary connection to my router so I can have consistent internet and simply streaming all of my TV. Is this what I need to do? Or is Cox going to be able to finally resolve my issues permanently and do something for customer retention? Current signals from cable router after finally getting back online Downstream Channels Power Level: Signal to Noise Ratio: Channel 1: 15.5dBmV 39.5dB Channel 2: 15.4dBmV 39.9dB Channel 3: 15.4dBmV 39.3dB Channel 4: 15.0dBmV 39.6dB Channel 5: 13.9dBmV 39.5dB Channel 6: 13.8dBmV 39.5dB Channel 7: 13.6dBmV 39.1dB Channel 8: 13.4dBmV 39.4dB Upstream Channels Power Level: Channel 1: 46.5dBmV Channel 2: 45.7dBmV Channel 3: 46.2dBmV Channel 4: 45.2dBmV4.9KViews0likes5CommentsCisco DPC3825 and iPHONE 4S can only log onto wifi with Out of the box SSID and Password
Model: Cisco DPC3825 Vendor: Cisco Hardware Revision: 1.0 MAC Address: Bootloader Revision: 2.3.0_R3 Current Software Revision: dpc3825-v302r125573-140516a-COX Firmware Name: dpc3825-v302r125573-140516a-COX.bin Firmware Build Time: May 16 11:58:28 2014 Cable Modem Status: Operational Wireless Network: Enable Since I set this up I have not been able to get my iPHONE 4S to connect to wifi UNLESS I reset the router and leave it with the generic User Name and Password settings. I have tried 6x to change name/pW but No Go. Also the 1st time I set it up I had to reset it because it did not recognize the password even though I had a screen shot so I am Certain I input it correctly and right now I see that again the New name and PW I setup yesterday and successfully used to log on to router is now not recognized. So I need some assistance please. It was suggested that I got bad unit from COX Thanks2.4KViews0likes1Comment
Unable to sustain full upload speeds
I am a Cox Internet Premier user in North San Diego County, CA. For the past month or so, my router/gateway (Netgear N450/CG300Dv2) has been dropping my connection at intervals varying from 8 to 24 hours, then reconnecting at near full download speeds, but often with reduced upload bandwidth. Logging into the router, the connection tab shows that I'm only connecting to one of four upload channels after the reset. I've done several tests with Cox technical support on the phone; I've even replaced my Netgear N450 (twice!) and yet the issue persists. I have an appointment scheduled for a technician visit next week, but I've had my lines checked and repaired at least three times over the past year and I'm getting frustrated with the lack of reliability in the wake of all I've done. This is my first forum post, so if there is any more information I need to provide please let me know. I'm hoping that I can get a resolution here.4KViews0likes8CommentsDDW 366 Dual Band Need to Put Into Bridge Mode
HI i have a Ubee DDW 366 Router/Modem combo that i would like to put into bridge mode so that i can use it only as a cable modem not as a router all i need is the high level admin password to login to this thing i no that you can cause i got ahold of ubee direct and they referred me to cox so here i am please helpSolved6.9KViews0likes6Comments
DOCSIS 3.0 Modem Really Necessary for Preferred Plan?
Is a DOCSIS 3.0 modem really necessary for the Preferred Plan? My DOCSIS 2.0 modem supports the bitrates of the Preferred Plan, but would I notice better throughput with a DOCSIS 3.0 modem? If so, do I need a wireless router that supports >150 Mbps in order to utilize the full capabilities of my Preferred Plan? thanksSolved2.5KViews0likes2Comments
