Recent Discussions
Data cap
So if you live in California, apparently Cox is now going to cap your data at 1TB, and charge you a ridiculous amount for overages. WHY? Why am I paying for high speed, premium service, when I can't use it? I can exceed the cap in less than a day. In fact, if I leave my streaming services on, my bill would theoretically be about $25,000 with overages. WTF Cox? Are you serious? Data usage has increased over the years, and with the available streaming choices, internet users WILL be using tons of data. That's just how it works. I have 5 adults in my famiily, and they all use computers. Of course our usage will top 1TB per month. I see that COX has provided an solution for the data cap by dreaming up a 'service' called Unlimited data, which does nothing but cost the consumer more money. Does it give them better performance? NO. Better quality of service? NO. Anything? NO. It is simply a way for Cox to make more money. Placing data caps does nothing but piss of customers. If you want to charge more for your service, JUST DO THAT. Don't hide it under a guise of something that it is not. If Cox decides to stick to its data cap policy, I for one will find another internet service provider. I will also tell everyone I know not to use Cox.
Data Usage Discrepancy
With the current policy of data caps I decided to track my usage at the router level. I just checked my cox account and from start of my billing cycle to yesterday (6-26-17 thru 7-11-17) states I have used 205 GB. When I check my router Netgear r7000 that I started tracking a day before my billing cycle to today (6-25-17 thru 7-12-17) states I used only 187GB. That is a discrepancy of 18GB! I would not care normally but since it is now policy to charge if and when we go over 1TB, this phantom data can be a means to charge overages. I highly disagree with any data caps in principle and function but if you choose to institute a cap then I expect it to be accurate. I want to know what Cox's stance on the accuracy on the data meter and discrepancies when I track my own. I would attach screen captures but your forum is too lackluster to properly insert. This is just a personal comment, data caps and penalties was a terrible idea and is the first time I am truly unhappy with my service and will be reviewing other service options.Data Caps
Are there any plans to implement charges for going over my allotted data? I find it a bit absurd that if I were actually getting the advertised speeds, I could easily max out my data plan in a day. I have noticed the only competition in this area has implemented data caps, all this just a few months before the local company installs gigabit fiber. If data caps are imposed, I will cancel my services that same day.
Data caps
How come cox doesn't advertise their awesome data caps in their description of service? It's pretty clear as to what speed you pay for but where is the cap mentioned? How would the average consumer know they are dealing with an ISP that invokes a data cap if most ISPs do not cap data plans and therefore would not look for this as a reason to or not to choose this service. Most consumers only associate data caps with mobile plans. Hence ATT selling their 2Gb plan or T-Mobile a 10Gb etc. Yet cox hides this because they know this is a negative selling point. And the more people begin to ditch cable TV for online programming, data usage will keep climbing and more people will begin to be charged for using their internet. Please own up to why your data cap is only referenced as a vague web address at the bottom and is not even a link. Internet Preferred - $54.99/mo for 12 months Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 09/28/15 and is available to new residential customers in Cox serviceable areas. $54.99/month applies to new subscription to Cox High Speed InternetPreferred service. After12 months, regular rates apply. Prices exclude additional installation/activation fees, equipment charges, inside wiring fees, additional outlets, taxes, surcharges and other fees. Not all services and features available everywhere. A credit check and/or deposit may be required. Other restrictions may apply. Cable modem required for Internet services. For best performance, use of Cox approved cable modem is recommended. A DOCSIS 3 modem is required to consistently receive optimal speeds for Preferred and higher tiers, and is strongly recommended for all other tiers. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. Cox Internet Preferred Advertised rate includes monthly recurring service fees but excludes equipment charges. Additional jacks, inside wiring, reconnection, activation, taxes, franchise fees, and surcharges are additional. Modem required for service. For best performance, use of Cox approved cable modem is recommended. A DOCSIS 3.0 modem is required to consistently receive optimal speeds for Preferred and higher tiers, and is strongly recommended for all other tiers. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. Cox cannot guarantee the intended results from the McAfee® services or that the McAfee® software will be error-free, free from interruptions or other failures. The McAfee® services and features are subject to change. McAfee® is a registered trademark of McAfee®, Inc. PowerBoost® temporarily increases your download speeds for the first 18-22 MB of a file when extra bandwidth is available. The maximum download speeds without PowerBoost® are as follows: Preferred 50 Mbps; Premier 100 Mbps; Ultimate 150 Mbps. PowerBoost® is a registered trademark of Comcast Corporation. Used with permission. A credit check and/or deposit may be required. Other restrictions may apply. All rates and offers are subject to change.? Unused data does not roll over. See cox.com/datausage for complete details. Charges Included Includes applicable monthly recurring service fees and applicable discounts. Prices do not include applicable taxes, fees, and surcharges. Excludes charges for subscribed services. Prorated charges may appear on your bill if you change services before the billing cycle is complete. Prorated charges are not presented here. Prices, and/or when applicable contracts, may differ from those presented here as a result of existing customer pricing, customer's specific service address, and/or contract related updates.
Data Cap
I noticed my Premier Internet account has a 300 GB data limit applied to it. I can't find anything related to a data cap in any of the material on the website, or any of the documents that I've received from Cox. Does the data cap not apply to customers in Tulsa (hence not being mentioned anywhere), is it mentioned on a very obscure page somewhere, or did I just fall for the old internet-switch-a-roo (fraud)? I just went through the entire process of signing up for service, and it literally doesn't mention once on any of those pages that there is a data cap.
Plan with sufficient data cap?
I got messages when on the Premier tier that I was exceeding my data cap, so I upgraded to Ultimate. Now I'm exceeding it on Ultimate. I have an extremely Internet-active household with several people using streaming video and music, lots of connected devices, people working from home over VPN, online gaming, etc. so I don't think I'll see my data usage going down much. As I understand it, I am at the highest tier of residential service so it doesn't seem to be an option to do as Cox suggests and upgrade to a higher tier plan. What are the options? If I switch to a Business connection, does the bandwidth cap increase or go away? I'm willing to pay for the bandwidth I use, but Cox doesn't seem to provide a sufficient option for me to do that, at least in the Residential offerings.
Absurd Data cap idea on "cable service"
So for few month I have notice I keep getting warning from COX that my internet data cap reach and I was over, OK...called CS and all I got was there are data caps on internet services packages...Rep asked me if I stream movies a lot, well simple answer be yes, and he tells me that where my majority of my data usage goes and if I get cable I won't use as much on movie streaming. So what I understand that data cap was introduce to upsell their own long time customers to earn extra $. That is pathetic and come on its CABLE service where we suppose to get more without worryingabout going over like cellphones. I'm paying premier package and 300gb cap? come on. That's not even possible to use through the month and don't tell me few eat up all thebandwidth in your network. Data cap is understandable but not accepted from customers and I'm not the only one in cox complaining about it and don't tell me I need toswitch to $100 package which only caps it at 400gb. What you guys need to do is increase the cap limit to packages that are 70 and up. I'm paying 70 for bread crumbs data cap....ITS A JOKE.
