Security Suite is just not available
When I select “Go to www.cox.com/securitysuite” it takes me to https://home.mcafee.com/Secure/Protected/Dashboard/Default.aspx?affid=636, which has the error: “McAfee can't protect you yet. Once you’ve purchased a product, return here to install it.” So, I need to have the MacAfee software already in order to get it, or another interpretation is I have to buy the software in order to get it free. This is beyond normal. In five phone calls I have been sent in circles by your “support”, and one person sent me off to a telephone troubleshooter. The last person suggested I was pretty stupid. Twice you guys put me on hold with a dial tone! I have tried it in three browsers, Firefox, Edge, and Chrome, all free of add-on junk. There is ONLY ONE logon credential, so none of that stuff about not being the account holder should apply. The Cox web site is full of scattered old pages, so maybe that’s a problem; it’s clear that some of it’s un-tended. Please fix this runaround nonsense and please get me a working link to the program you promised me. Please DO NOT give me the usual call center guys who can't function if it's not on their screen.2.4KViews0likes2Comments
Update Mac to OS Sierra 10.12.1 and can't use Cox Security Suite
I updated my Mac to run the new Sierra OS a few weeks ago. I was using the Cox Security Suite up till then. After the update the message read that the McAfee Suite is not compatible and will not run with the new OS. Any suggestions of what to do now? I liked running McAffe, it was free with the Cox subscription and it worked well. Will Cox or McAfee provide a version to run with the new OS?1.6KViews0likes2Comments