Contour DVR - Shut Down/Reboot Issue
I have had Cox Contour now for about 2 months, overall it not been too bad an experience, unfortunately, the enjoyment of this service is being marred by the Cisco 9865HDC shutting down and rebooting at daily, but irregular intervals. I have disconnected the power for 5 mins and restarted the unit but the problem persists, shutting down at a key moment in a program and when eventually restarting, tuning to a different channel. Anyone else having this problem or should I just arrange to get the equipment changed out? Thanks21KViews0likes18CommentsCox Contour 3.1.2.0 Error Message
Our new Contour system keeps sending "Sorry, there is currently no TV signal detected for this channel..." message for random channels. Please note that our CLIENT box has no problem accessing these "No signal" channels when the message appears on the MAIN DVR box. A reboot sometimes helps, but not always. This Whole Home DVR system was installed a month ago. The full message appears below. Why is this happening? "Sorry, there is currently no TV signal detected for this channel. The channel may be temporarily off air. Please try again later. If the problem continues, please contact Cox Customer Service at (866) 961-1207. Reference 3.1.2.0 when calling. Alternatively, you can press the GUIDE button on your remote control to watch programs on other channels."21KViews0likes5CommentsBuzzing noise while Contour Record 6 (Cisco 9865HDC) DVR is on pause - Continued
In a previous post, it was mentioned that a buzzing sound was heard while pausing the DVR. I have that issue, but in addition, not only does my audio buzz while pausing the DVR, it also buzzes while pausing live TV. Also, I get this same buzz coming through the speakers of my TV. I just purchased a 70" Sony Bravia. In thinking the problem originated from the Cisco box, Cox came out 3 times and swapped out the same box. The last swap was with a new box, not a refurbished box. Problem did not get corrected. I returned my TV, and exchanged it for another, same model and brand. Same problem occurs. This only occurs using the HDMI cable from the Cisco to the TV. I've swapped out different HDMI cables, and also tried different HDMI inputs on my TV. Problem still exists. I also have a home theater system. If I use an optical audio cable from the TV to the AV receiver, the problem still occurs. However, if I connect an optical cable from the Cisco box directly to my AV receiver, the problem goes away. Most of the time, I only use the audio coming from my TV set, and, save the home theater for Bluray or football games. I'm thinking this is a software glitch with the Cisco, and hoping a firmware and/or software upgrade is going to cure this problem. Anybody else having this same issue? Any workaround?16KViews0likes16CommentsRecord 6 DVR Simultaneous Recording
I have the Contour record 6 Cisco Explorer 9865HDC DVR and three client boxes, I believe they are Pace XiD HD models. The problem is, each client box uses one of the tuners on the record 6 DVR, no matter if the client box is actively viewing content or not. This means that if three shows are simultaneously recording on the DVR, you can not watch live TV using the record 6 DVR. The system prompts you to disable one of the currently recording programs in order to view live TV. On the previous Contour system there was a menu option to disable buffering on the client boxes, which freed up the tuner. On the new Contour system, I can not find this setting. Is there a fix for this annoying problem?8KViews0likes10CommentsContour Box daily problems (Model 9865HDC)
My contour box requires reboot constantly, are there know issueswith this deviceor can they be resolved somehow? Since the day this device was installed in my home I have many problems. Initially it would have trouble getting some channels. I went through my home and tightened down all of my cable connections (made sure splitters and connections were tight). The channel troubles became less frequent, but I am still having to reboot the box constantly. Sometimes it requires a reboot to even open the DVR function. Sometimes it will not rewind live TV and I need to reboot. Other times the guide will not display or I cannot change channels. This is the most inconvenient DVR system I have ever used. I hope that I am alone in this struggle and there is some software/firmware update or model replacement that will resolve these chronic issues.4.2KViews0likes3CommentsClosed caption button on 8820 remote doesn’t work
I had a Cisco 9865HDC dvr and client 4742HDC installed today 12/10/13. Both have a URC 8820 remote and tonight I found that neither unit will toggle the closed caption on and off when the (cc) button on remote is pushed, even though the cable light flashes on remote when pushed. I have to go through settings menu to turn on and off, but teaching my wife this will drive her off the deep end since she uses this function a lot! I read this has been issue for years and was supposed to be corrected in 2012. Has it not been corrected yet or is there a process to make it work? I would have replied to old post, but it seems they have all been locked.4KViews0likes5CommentsBrowse or Search by Genre
We just got the whole home DVR with the Cisco 9865HDC and there are some things that are pretty nice about it, but there are some functionalities that are truly missing. One of them is the ability to search for programming by genre. My wife love horror movies, especially in October, but there is no way to do a simple search for all the horror movies coming on. With the ability to record 6 shows at once, it would be nice to specifically find what we're looking for to record. The only work-around I have found is to select a horror movie in the guide, go to browse related, then go to related genre. It works, but that's a lot of steps to find the genres. In our old DVRs, we could simply go to the guide, hit search, select by genre, and there are the results.3.9KViews0likes1CommentIR Codes for Cisco Explorer 9865HDC
I am trying to setup a Control4 system to control a new 9865 box. I've learned most of the IR codes, however, I can't seem to get the learned "Channel Up" code to work properly. Does anyone know where I can find a complete set of IR hex codes for this box?3.8KViews0likes3CommentsExplorer 9865HDC
When I got up this morning, my Explorer 9865HDCwould not turn on. I power-cycled it only for it to freeze on BOOT. I power-cycled it again a couple more times trying to reset it. I ended up chatting with a tech online and he reset my system. After he did this, again, it froze on BOOT, however, this time it would also scroll OCAP-USB a few times then go back to BOOT. I have contour and no other boxes are affected.3.7KViews0likes2CommentsWhat is happening when contour 6 displays APP
Have a 9865HDC DVR with contour 6. Unit was off and I happen to notice screen showing APP, afterwards some weird display of what I would call computer gobblie gook, and then returned to time display. Later when unit and TV were turned on all was OK, but only had audio and no video when first turned on, had to turn off and back on to correct. Question is what is happening when this occurs? Is it a sign of software update? Is it a sign of possible problems? I did use search option for forum but found nothing to explain.3.3KViews0likes5Comments