TucsonSam
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Sound Issue on Motor Trend - Channel 77 in Tucson
For two days now the sound (and closed captions) are cutting out for about 10 seconds every minute or so. This is happening on all three of my Contour boxes and only on channel 77 (Motor Trend). I did a System Refresh earlier today and it was no help. Anyone else having this issue? Problem with this channel on the Cox end? Thanks.733Views0likes3CommentsRe: Tucson AZ / Experiencing Intermittent Freezing and Blackout of Live TV
Hi @Ben S., no wireless boxes, all are wired. Happens on more than one channel, for example channels 31, 37 and 77. Also, when it does happen, when the blackout ends I am able to rewind the program prior to where the blackout/freeze happened (rewind say for 30 seconds) and then when the program resumes, when it reaches the point where it blacked out originally this time it does not black out.3Views0likes0CommentsRe: Auto-Mute Closed Captions When Using Guide
Hi @Ben S., thanks for the link but none of those options really help unless the guide text is 'in front of' the caption text. I've done my share of UI design and development and to me this is a defect in the design. Hope it can be fixed in a future release :)0Views0likes0CommentsAuto-Mute Closed Captions When Using Guide
Impossible to read the program descriptions when scrolling through the guide as the closed captions from the current program are shown on top of the guide text. Either show the guide information on top of the closed captions or temporarily stop showing the closed captions whenever the guide is open. Hope this can be addressed.1.5KViews0likes6CommentsTucson AZ / Experiencing Intermittent Freezing and Blackout of Live TV
Experiencing two similar issues while watching live TV: 1. Picture will freeze briefly (2-3 seconds) and then resumes. 2. Screen goes blank briefly (3-5 seconds), also no sound and then resumes. Occasionally lasts longer and the remote is non-responsive and requires a hard reset of the Contour box by unplugging it. Issues occur on all of our Contour boxes to varying degrees. All coax connectors have been checked and are tight and all boxes, plus router have been rebooted multiple times. How best to further troublehoot this intermittent issue?592Views0likes2CommentsCan't Rewind After Switching Channels
Same issue as was reported four years ago... https://forums.cox.com/forum_home/tv_forum/f/tv-forum/13966/contour-2-buffering-rewind-problem Any update on 'fixing' this? Previously was on FIOS (in FL) and this worked on their system but missing it on Cox (in AZ).758Views0likes1Comment