Tom2001
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Re: Frustrated with Contour Mobile - Audio issues
Hi Stephanie, MOD looked up my case, status still open and added a note to have Atlanta Support call me to get a better status. Well I haven't received any further contact from Cox on this. Previous contacts at Cox stated support personnel are told not to talk directly with customers.Frustrated with Contour Mobile - Audio issues
I had posted this in the TV forum but i'm not sure about that, so I'll post in the Internet forum as well. If this is against the rules, I'll delete one of them. Since May 1, 2024 we have been in touch with Cox Complete Care (additional $10/month) and have logged 3 tickets and nothing has been done to address the following Audio problem on mobile (app and web) devoces. Most of the time that the audio drops for 5 seconds and the way it drops is very consistent. It occurs on various channel, CNN, Fox News, Fox Business, NewsMax. It occurs on IOS devices Iphones/iPads using the Contour App. It occurs on Macbook via the Web using watchtv.cox.com. Almost always will occur and begin with a drop of 5 seconds at end of one of the commercials and then almost exactly 25 seconds into the next shows segment after the commercials. All other Apps (Youtube, Twitch, X etc.) have not had any audio problems.....only COX. Our WIFI is very strong and there is never any buffering.....just loss of audio as video remains on.Frustrated with Contour Mobile - Audio issues
Since May 1, 2024 we have been in touch with Cox Complete Care (additional $10/month) and have logged 3 tickets and nothing has been done to address the following Audio problem on mobile (app and web) devoces. Most of the time that the audio drops for 5 seconds and the way it drops is very consistent. It occurs on various channel, CNN, Fox News, Fox Business, NewsMax. It occurs on IOS devices Iphones/iPads using the Contour App. It occurs on Macbook via the Web using watchtv.cox.com. Almost always will occur and begin with a drop of 5 seconds at end of one of the commercials and then almost exactly 25 seconds into the next shows segment after the commercials. All other Apps (Youtube, Twitch, X etc.) have not had any audio problems.....only COX. Our WIFI is very strong and there is never any buffering.....just loss of audio as video remains on.All outgoing email fails from web and Iphone
Over 2 days ago my Cox webmail has been broken. I can login and get incoming mail, however I get and error message and a fail to send when I try to send an email or reply to an email. Upon call Cox support who bumped me up to second tier support, they said it was a "Filtering" problem that they have seen before and would notify the Email "Team" to resolve the issue. Still no response. Attached are screen shots from Web and Iphone showing the messages. I will send the to the cox support email so they can pass them on to the email "Team". Message from Webmail on sending an email: Message from Iphone when setting the proper (yes checked it 100's of times) password: And finally the message I get when I try to send a message (Inbox working fine):
