ContributionsMost RecentMost LikesSolutionsRe: Unable to Play Video XRE-03092 Did they get yours resolved? Re: Unable to Play Video XRE-03092 It does not help. Emailed cox.help@cox.com and they are working with me. THanks, Unable to Play Video XRE-03092 I just swapped out the Contour 2 box a couple of days ago and now every time I try to watch an ON DEMAND movie the screen displays the Unable to Play Video XRE-03092 message. It only happens with ON DEMAND. I did the soft reboot, hard reboot, and hard reboot without the cable connected. Customer service says the box must be replaced. Any suggestions besides replacing the box?