TobyR
4 years agoNew Contributor
Unable to Play Video XRE-03092
I just swapped out the Contour 2 box a couple of days ago and now every time I try to watch an ON DEMAND movie the screen displays the Unable to Play Video XRE-03092 message. It only happens with ON DEMAND.
I did the soft reboot, hard reboot, and hard reboot without the cable connected.
Customer service says the box must be replaced.
Any suggestions besides replacing the box?