ShirleyP
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Need new Tuning Adapter for Tivo?
I have a bit of a frustrating situation. The Tuning Adapter (Motorola) that we have for our Tivo + CableCard setup has stopped working. It continually flashes the yellow/amber front light, which is apparently somewhat common. The Tivo no longer "sees" the TA according to the menu, and some channels no longer work (as I understand it these are the Switched Digital Video ones). Many channels do still work, including premium ones - all under ch 100 work, above ch 100 it is more random. So I know the CableCard and Tivo are successfully paired, etc and that the issue is indeed with the TA. I have called the CableCard tech support line twice (877-820-8202), but have not yet gotten any real resolution. The first time the tech concluded that the TA was probably "defective and needed to be replaced, and scheduled a tech visit. But the tech completely ghosted us with no call or notification that they were cancelling the appt. Argh!!! Extremely infuriating! (This is not surprising since both the field techs and store staff in this area know nothing about Tivos, CableCards, etc) The second time a different tech said she was"pretty sure" we needed to replace our TA with a different model from Vecima. I have seen this referenced in other forum posts - both here and on tivocommunity.com - and understand it is necessary in some areas due to cable system changes which are rolling out in different areas (DOCSIS upgrades, high split converter, etc). The tech transferred me to someone else to order one, who transferred me again - and neither even knew what a TA was, much less could order one. This is extremely frustrating. We have received no proactive communication from Cox that we need a new type of TA due to any system changes. Given that, I frankly don't know whether to believe the tech support agent or not that we need the new Vecima TA. My question is: Is there anyone at Cox or elsewhere who knows? I.e. some docs on which areas are getting the upgrades and when? Or who at least knows how to find this out? Is there some technical info buried in the Tivo diagnostic menus that might shed light? Geographically, we are in the Fort Smith, Arkansas area.720Views1like5CommentsRe: CableCards (for Tivo DVR) no longer supported?
Just to close this issue out: I called one of the stores about an hour away from us (Fayetteville, AR) and they said they did have CableCards and tuning adapters (unlike our local Fort Smith location). I happened to travel to that area and was able to pick up the equipment. Activation via the CableCard activation number went without a hitch. So I guess the resolution of my original post/question is that the initial info I got from the in-store rep in Fort Smith and later via chat was incorrect. At least as of June 2023 Cox does still support CableCards, but you have to pick up in store rather than ordering for direct shipment.445Views0likes0CommentsRe: CableCards (for Tivo DVR) no longer supported?
Thanks for everyone's responses and suggestions. I emailed them at cox.help@cox.com and got a more hopeful response. The current story is that supposedly CableCards can no longer be shipped direct to customers, and have to either be picked up at a Cox location or installed by a technician. Full response is below. If true, then the Chat agent was just misinformed. Not sure yet whether this helps me much, as our local store said they no longer stocked them, and the nearest other stores are 1+ hour drive away. We'll see how it goes. If I get any more concrete info, I will update this thread. Full response from Cox email support: I apologize you are having this difficulty. It sounds like the agent you chatted with was misinformed. I read through the latest process for installing cable cards, it says that we still offer cable cards, but we are no longer able to drop ship them, They will need to be picked up at a Cox solution store or installed by a Cox technician. I apologize I'm not able to create an install work order to add this equipment within my department but if you call our sales team they will be glad to get this set up. Im not sure why the agent at our store told you they were no longer available. I'm certain the agent you speak with when you call in will be able to walk you through these steps. The best number to call is 1-800-234-3993 Monday - Friday, 8 am - 9 pm or Saturday, 9 am - 6 pm341Views1like0CommentsRe: CableCards (for Tivo DVR) no longer supported?
Yes, I agree the FCC requirement vs Cox choosing to continue supporting are 2 different things. I'm really hoping that someone on this forum who works for Cox can give an authoritative answer. Trying to get an accurate answer out of Tier 1 agents via chat/phone is going to be a nightmare (as it is with all companies).71Views0likes0CommentsRe: CableCards (for Tivo DVR) no longer supported?
For the record this is in the Fort Smith, Arkansas area. There was no mention of it being region-specific by the agent. Just a flat out "we don't support that any more". We had this Tivo set up here until a few years ago, and then we didn't preserve the setup during a move. So we were just looking to get it reconnected. We have nearly $1K invested in this box (6-tuner Roamio Pro + lifetime service), so it will be extremely disappointing if they will no longer support...107Views0likes1CommentRe: CableCards (for Tivo DVR) no longer supported?
We have the Contour TV Preferred package. But the TV package we have didn't even come up with the agent. As soon as I said I wanted a CableCard, he said they are no longer supported. No offer of it being supported with a different package, etc. The thread you referenced is very old, from 2017. As Bruce points out the FCC regs changed in 2020. Apparently they are no longer *required* to support CableCards593Views0likes3CommentsCableCards (for Tivo DVR) no longer supported?
Via Chat with Cox support I just tried to order a CableCard for a Tivo DVR. I was told that they are no longer supported and that I can not order one. I'm skeptical that this is really true. I always understood that cable companies were required by federal regulation to support customer-owned equipment. Does anyone know more about this? Would be especially interested to hear definitively from any Cox staff on the forum. Thanks very much!2.6KViews1like20Comments