ContributionsMost RecentMost LikesSolutionsRe: San Marcos internet service has tanked over the last year I have been experiencing this same problem in my area Phoenix/Mesa for the last 6 months. They always tell me to just email them but there is never an actual solution proposed. @Allan Why is it taking so long to fix the node in my area after inquiring about this months ago. I literally have better service using my phone hotspot. That is honestly unacceptable and you guys won't do a single thing about it. Re: Packet loss, latency on gigablast in Scottsdale, AZ for the last few months This is what I got yesterday: "I apologize for any inconvenience caused. It looks like the issue impacting your services has been referred to our engineering team to have the node split. Tentatively it looks like this process will take a few months to complete however no further information is available. If we can be of assistance with anything else in the meanwhile please let us know." They also offered me like a 70 dollar credit for this happening for the past 4 months. What am I supposed to do now? Months to fix a known issue is insane Re: Packet loss, latency on gigablast in Scottsdale, AZ for the last few months This is basically what they had told me the last few times I have emailed them. jonathanj Can anything actually be done about this or do I just have to wait until they fix whatever infrastructure/node is causing the problem? I have to tether internet from my phone hotspot at the end of work days because it gets so bad. Feels pointless to pay for a service that isn't working correctly for months. Re: Packet loss, latency on gigablast in Scottsdale, AZ for the last few months I also had support asking me to unplug my router after telling them I was hardwired into the modem. Like come on man. What are our options at this point? Every single skype work call/meeting I have cuts in and out every 5 seconds. Jitter, ploss, and ping spikes are terrible throughout the day and can provide ample proof to back up all of these claims. Is cox going to actually fix their infrastructure or are we just out of luck? Only other option I have in this area (Gilbert and the 60) is Century Link DSL. I have seen 50+ cox trucks in my neighborhood over the last month so I am assuming my neighbors are experiencing issues as well. Re: Packet loss, latency on gigablast in Scottsdale, AZ for the last few months I have been experiencing this same exact issue over the last several months in Mesa, AZ. I have had 5 techs come out and they did various things but still the issue persists. All the traceroutes I run are garbage and show incredibly high spikes on local cox nodes. Problem also tends to get worse around 5pm AZ time. It is impacting work for me and my wife and there does not seem to be any solution in sight. Gaming is nearly impossible with the high packet loss all day long. I don't know what else to do at this point. Re: Getting continuous packet loss and ping spikes throughout the day. Mesa Arizona Any way to remedy this? I've had 4 technicians out and they fixed the tap and a port on the tap. The issue still persists and like clockwork I am seeing 200ms to google.com and 30% packetloss around 5pm every day (weekdays are usually worse). Getting 1-5% PL throughout every day. Makes some activities impossible. Could it be something in the neighborhood or an issue with one of the nodes. I have seen 20+ cox trucks in this area over the last few weeks so I am assuming there are numerous problems going on. Any way to get a L2 or L3 tech to actually diagnose the problem? I have been a customer for a really long time. Re: Getting continuous packet loss and ping spikes throughout the day. Mesa Arizona I will send the full traceroute via email to cox.help@cox.com. Thank you for the reply Getting continuous packet loss and ping spikes throughout the day. Mesa Arizona I have been troubleshooting this issue for two months now but it has not gained any traction. I have tried calling in multiple times but can never get past a level 1 support analyst. I have replaced my modem hoping that would make a difference but it is not. I have performed traceroutes to confirm that the issue seems to be with a cox router -5 201 ms 58 ms 48 ms langbprj01-ae1.rd.la.cox.net [68.1.1.13]. Been a customer for a very long time and pretty frustrated that it is impacting my work and other activities. A couple weeks ago some cox trucks were working in this neighborhood and the issues subsided for a few days. But after that it has come back once again. I would really like to get on the phone with a support engineer that can actually help me out.