olenicole
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Re: [Update] Confirmed Packet Loss Resolution: Goodbye Cox - 92071
I had a tech visit to my place on Sunday. He seemed like a nice guy, and I don't blame him for any of this. But anyways, he replaced the cables on the side of my house and in the green box in the neighbor's back yard, even though he said it probably wouldn't fix anything. It didn't, unsurprisingly. I see no point in taking this further, as no one else seems to be having success. I am going to file an FCC complaint and switch to T-Mobile, at least until the node is fixed. I just need to know when that is going to happen. Any Cox people want to tell me?0Views2likes4CommentsFrequent but not Constant Incredibly High Ping and Packet Loss
I have contacted support twice with this issue already. The first time, the support agent said there was an outage due to overloaded nodes, which is what I had heard online. But this happens even when there is no outage. I have multiple PingPlotter screenshots attached to this post. My computer is plugged directly into the modem, and we have 1.1ms ping to the modem, so that is not the issue. I have restarted my modem already, and that did not fix the issue. It makes online video games unplayable. It also effects other devices. While I was experiencing lag spikes on my computer, I ran a speedtest on my phone and got 60mbps and 82 ping on a test that normally shows 160+ mbps and 5-15 ping. The first time, support said they could not send a technician during the outage, and we would need to document the issue occurring afterwards. After I did, I contacted support a second time, and they said they would need to document it on their own speedtests, which is not possible as I have to wait on hold for 15 minutes, and by that time, the issue usually resolves. They said in that case I should post screenshots here. So here they are. If nothing happens, I may file an FCC complaint, as that seems like the only thing that can get this company to do anything. Here are some images. https://imgur.com/a/iNfur3A2.7KViews1like2Comments