MH813
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Re: DVR/Menu/etc slow or unresponsive
We've paid the extra fee to include inside wiring for decades, shouldn't replacing splitters, if any, or cables be the responsibility of the dispatched repairman? There are no cables or splitters inside my home, so there's nothing inside my home I could change. The cable to my dvr goes straight outside. Also, my internet is completely isolated for Cox's dvr network.29Views0likes4CommentsDVR/Menu/etc slow or unresponsive
I've had this problem for *years*, & I've just had enough of it. I've swapped DVRs, bounced the DVR, call your support 9many times, & it yet continues almost daily. It often takes a long time (seconds to minutes) before the DVR responds to commands via remote (play, guide, pause, etc, etc). The video playback is always fine (recordings or live TV). it's just that often (sometimes all day) the darn video (or menu or DVR, etc) doesn't pause, doesn't play, doesn't do anything after pressing ANY remote buttons. No, it's not a problem w/ the remote, & I can prove it. Sometimes, I'll get the error message "There appears to be a problem... Please tighten your cable connection, etc." Sometimes, the DVR just ignores when I press play, stop, DVR, whatever I press. The only reason why I'm using this forum, is because Cox support does not track or remember chronic problems. I want a documented record of this. Every time a problem recurs, I have to go through the exact same steps every time: Call support, reboot the DVR, dispatch a tech, & hope the problem happens while he's at my house. Repeat ad nauseam. The is the reason why I cancelled your Internet services after decades of use: chronic, recurring problems, that never get fully resolved. Hopefully, I won't have to cancel your TV service, too.1.4KViews0likes10CommentsSupport calls/Forums for Internet, Phone, TV? How about all of the above?
I often have problems w/ all three of my Cox services (TV, ISP,Phone)simultaneously. This forum is a prime example. Cox has at least 3 different support directions/paths/choices. Which support channel/direction is best/fastest when I need help, or does it even matter? BTW, I never use or monitor my Cox email address (b****@cox.net) Can I add a secondary or tertiary email to my account to receive these notifications? Thanks!371Views0likes1CommentDPC3825 firmware update
In 2012 I bought the Cisco dpc3825 that I used to rent from Cox. It has old firmware & needs yo be updated. I contacted your tier 2 support to try to upgrade, but they said their "firmware version update check" failed & so did the upgrade attempt. The cable modem is working correctly (except the DMZ mode), but I changed the login credentials of the dpc3825, so this is why I assume they couldn't do the version check (not sure if you use SNMP, etc for upgrades). Below are the device specs/info.Ideally, I need to put the dpc3825 in bridged mode since I need to forward GRE protocol 47, which of course is neither TCP nor UDP .I'm hoping you can help me? Model: Cisco DPC3825 Vendor: Cisco Hardware Revision: 1.0 MAC Address: bc:c8:10:06:8d:80 Bootloader Revision: 2.3.0_R3 Current Software Revision: dpc3825-v302r125574-170105a-COX Firmware Name: dpc3825-v302r125574-170105a-COX.bin Firmware Build Time: Jan 5 09:25:59 2017 Cable Modem Status: Operational Wireless Network: Disable1.4KViews0likes1Comment