Lunamom
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Joined 7 years ago
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Re: Error message !RDK-03004
I was waiting a few days before reporting since, the first tech "fixed the issue, but within 3 days, it went back to doing the same error message. The second tech did fix the issues, or at least it's been 6 days since the last error message. It has "restarted" itself twice in during that time period, but no error message, and came back on within 5 minutes. The second tech checked the line at the road, the line at the box, the inside lines and all the boxes and determined it was the line from the road to the box, which was buried - he put in a new line and over the ground and Cox buried it within the week. The last week we just look at each other and can't believe we have a working cable system. Didn't realize all the stress it put on each person in the household. On the upside, both my mom and husband learned how to stream on their televisions, as that is all we had for the month. Now to call Cox and see if they will credit some time on our bill, since we did not have cable consistently for the the last month.424Views1like1CommentRe: Error message !RDK-03004
Actually it stops three or four times a day, lasting anywhere from three to four hours. We thought it was only at night but my mom has been staying here and it goes off and on all day. after it gets fixed, hoping it will, I am going to demand credit on my service. We aren’t even getting 6 straight hours of viewing and paying full price. This has been going on for three weeks. Appointment tomorrow. Today my mom took pictures of every error message with a time stamp, as she knew the technician would be here today. Tonight it’s been off since 7:30. Just frozen and an error message that ther is trouble. Totally **31Views0likes1CommentRe: Error message !RDK-03004
I will be calling Cox to have them replace the box going into the house. Just spoke with my neighbors and they had the same issue a couple of months ago. Cox finally replaced the box with the cables going into the house. Their box is in their attic, ours is outside. She said that fixed their problem. After 20 years I’m sure ours needs replacing.34Views0likes3CommentsRe: Error message !RDK-03004
Exactly! It’s a Cox issue, but no one can figure it out. They throw things at the problem to see if it will stick. Tech visits to the house say the signal strength bot outside and inside are fine. It didn’t happen while they were here. Usually happens in the evening and the weekends, so when use will be busy. Maybe they need to check the signal strength at night. If I call for help they tell me there is no outage, but can’t reset as they show my service offline not responding. Yet internet is fine. I just want it fixed. I want to be able to use my service with no interruptions. All my remotes are less than a week old. Tech says the signal from the remote to box may be the problem since I can’t restart my TV box with remote. Only by unplugging.724Views0likes6CommentsRe: Error message !RDK-03004
So why when the technician came out, all he did was replace parts on the outside but did not check the signal strength. He was a contractor for Cox, so maybe just switching and replacing parts is all he does. With my detailed explanation to the person I placed the service call to, why wasn’t the signal checked? I’ll try admin tomorrow and see if I can get someone who will actually fix the system96Views0likes4Comments- 110Views0likes0Comments
Re: Error message !RDK-03004
A Cox technician came out today, and replaced all the connections at the main neighborhood box and the one right outside our house. He also checked the wiring inside the house, which he said was in excellent condition. We had good service until around 8 pm, then spotty connections until now at 10:30 with no service. I give up. If a technician can’t fix what else can we try. We know it’s not the individual connections or box, because they all go down at the same time. What the heck can they do to fix it. I’ll email my concern, but this is not worth the money I pay Cox for service after 20+ years.298Views0likes2Comments