lhn_fan
New Contributor III
Joined 11 years ago
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Re: Cox Remote Battery Life
I always have seen 100% after changing remote batteries. I'd check the age of the new batteries first. You could also make sure that the connections are good and that the batteries are installed in the proper orientation. If those check out I'd try different batteries to be sure you don't have some bad ones. If you have a multimeter you can check the voltage of the old and new batteries. However, if the remote is operating normally it probably doensn't matter.96Views0likes0CommentsRe: Panoramic Wifi App Not Working
What port on the Panoramic router are you connecting the ONT to? If you have one of the routers with two Ethernet ports (black) you need to connect to port 1. If you have one of the routers with four Ethernet ports (white) you need to connect to port 4 (the port with the yellow line underneath). You also may need to change a setting in the setup to tell the router you are using fiber to connect. Cox has instructions online for setting up Panoramic routers with fiber connections.109Views0likes2CommentsRe: Extreme incoming email delay or undeliverable
I'm seeing the same problem with mail my spouse is sending to me. Different Exchange server, but the same error message. Most messages don't go through, and the few that do take 20+ hours for a simple message with no attachments.29Views0likes0CommentsRe: Permanently disabling Call Waiting impossible????
I want to disable it because many of the call are junk solicitaions. I don't need to be interrupted by someone I don't want to talk to anyway. If it's someone I want to talk to it can go to voicemail when I am on the phone, and I can return the call whenever I want.1View1like6CommentsRe: Permanently disabling Call Waiting impossible????
I'm been having a similar problem for over a year now. My Call Waiting toggle show OFF, but call waiting is ON. I want Call Waiting to be OFF. If I try to flip the switch on the web page I get a message to try again later. Cox support can duplicate the problem using my user ID and password, but they haven't been able to fix it. I'm not 100% sure, but the problem might have begun when Cox downgraded me from the Panoramic 4331 router (one of the white ones) to the 4141 (older black ones). Cox even swapped out the 4141 for another 4141 but the problem still occurs.3Views1like1CommentCan't turn off Call Waiting
I can't turn off the Call Waiting Service on my Cox Voice line. The Settings switch shows that the service is turned off, but the service is on and cannot be turned off. Whenever I toggle the switch I get a message that this can't be completed at this time, please try again later. I have rebooted my Panoramic router and the fiber optical interface but nothing changes. We also tried using the * codes to turn the service on or off, but I get a message that those options are no longer available with my service. I have spoken with Cox level 2 support and they duplicated the issue using my account, but I have not ever heard from them again or seen any resolution. We get a lot of junk calls and would prefer not to be bothered by the beep whenever one comes in when we are on the phone. Any suggestions would be appreciated.1.6KViews0likes1CommentRe: Cox High Data Usage Doesn’t Match Router Traffic Meter
Do you have Contour TV service? If so, do you use any of the apps included in the Contour box? Shows that are streamed through the Contour box use Internet data and count towards your cap, even though the data does not pass through your router. Any app in the box marked "Internet" will use data and be counted by Cox.67Views0likes0CommentsRe: Cox Disables SSL and Now iPhone Users cannot use Mail app
This sounds like a problem with the outbound mail settings on your device. I don't have an iPhone, but I do have an iPad that sends and receives mail on the Cox network. My outbound server settings are as follows: Go to your outbound server settings in your Cox email account and change the following settings if necessary: 1) SMPT host name should be smtp.cox.net 2) User name should be the part of your email address left of the @ 3) Password should be the same as your inbound 3) SSL should be ON 4) Authentication should be set to Password 5) Server port should be 587 It's a little confusing because Cox is saying that SSL doesn't work anymore but Apple doesn't have a choice for TLS. From what I've read, Apple uses TLS when SSL is turned on and the port is set to a valid TLS port number.68Views1like2Comments