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Re: Constantly freezing!😡
Hello Magnolia, I am sorry to learn of your issue. I can imagine how frustrating that must be. Please send us an email to Cox.Help@cox.com so that we can check your signal levels and try some troubleshooting. Be sure to include your name and full address. Cox Support Forum Moderator26Views0likes0CommentsRe: Cox to high
Hello Vpalaoro65, This is most disturbing and I would really like an opportunity to look into your issue. Please send us an email to Cox.Help@cox.com. Be sure to include your full name and account details. Surely we can work together to find a solution. Cox Support Forum Moderator25Views0likes0CommentsRe: Unplanned Internet Outages
Hi Jameswyatt73521, I am sorry to learn of your connection troubles. It sounds incredibly frustrating to have to deal with, especially since you work from home. I would really like to take a look at your account to see what has been done with regard to addressing your issue. Please send us an email to Cox.Help@cox.com with your name and address so we can help. Cox Support Forum Moderator57Views0likes3CommentsRe: Current available equipment
Hello zachfindley6240, Great questions! The answer is yes. If you elect to have a separate modem for phone, that is something that can be done. However I am a bit confused, as you mentioned you are looking to get rid of the modem/router combo. Some customers opt to connect their own personal modem and router. If so, we can provide you with the telephone modem. On the other hand, if you elect to keep the Panoramic device, but have a separate modem you may be looking at rental fee. With regard to your questions about the video receivers, it can vary depending on your preferred service level. Please visit the link for more details information about our plans. Feel free to send us an email to Cox.Help@cox.com with your account details for further assistance. Cox Support Forum Moderator45Views0likes7CommentsRe: So tired of the unplanned outages!
Hi Rubyann3, The last thing we would want is to lose a loyal customer. I am sorry to learn of your service loss. We are more than happy to review your account for compensation when the services are not working as intended. Please send us an email to Cox.Help@cox.com so that we may assist. Surely we can work together to improve on our relationship. Cox Support Forum Moderator99Views0likes0CommentsRe: Streaming devices working for COX tv programming
Hi KenKK, Great question! We are continuously evaluating how to best provide our customers access to their favorite programming. At this time we do not have any details if Cox will offer such access. The section "News from Cox" in your monthly statement will have information about new channel launches, streaming options, etc. Cox Support Forum Moderator32Views0likes0CommentsRe: outage
Hi Tindertil, I am truly sorry that you have found yourself without internet service. I realize a week day is not ideal to be without services, as we know many of our customers work remotely as do many of us. Cox works diligently to limit the amount of downtime our customers experience. Our normal maintenance window is between midnight and 6AM, but there are times when unexpected issues occur and we have to make repairs outside those hours. We do hope for a speedy resolve and apologize for the inconvenience. Cox Support Forum Moderator39Views0likes0CommentsRe: Colorado Avalanche Hockey Games
Hi kwnmoy22, I definitely understand the frustration when you can't watch your preferred teams. Keep in mind black out restrictions are at the discretion of the the sports organization and broadcasters. For detailed information please visit https://www.nhl.com/info/nhltv-blackout-detector. Cox Support Forum Moderator23Views0likes0Comments