DustinP
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Joined 10 years ago
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Re: TV channels won't play on wireless stream player
With an XRE-10007 error message there are a couple steps you may try to see if the message will go away. You shouldn't have to reset the equipment so often. Things you may try at home: Make sure all cable connections are secure and finger tight (not over tighten). Restart all equipment, the cable modem and TV boxes (stream player). If there are connection issues, then possibly have the gateway elevated and away from obstructions that may impact the connection. If issues remain, then our support team can help take a closer look. You may email us at Cox.Help@cox.com with your name, complete address, and steps you've taken with details of the programming (channel/channels) with the error you see when viewing channels/On Demand.0Views0likes0CommentsRe: DVR service is terrible
Hello lancecoon, I know it's important to have a clear picture quality, especially when programming your favorite programs. There has been an investigation open about similar issues to what you've shared with the DVR programming and quality. One of our moderators shared this was a known issue recently here: forums.cox.com/discussions/tv/live-and-cloud-recorded-video-low-quality/158257. We've received an update that this should have been cleared just yesterday. With you finding recordings being unavailable last night, could you attempt to record a program today and play it back to see if the quality has improved or is the same and share your findings here?75Views0likes0CommentsRe: Nightly scheduled maintenance daily
snows1228, Cox doesn't want you to change services. I can imagine this would be frustrating to have happen, especially in the middle of streaming a movie. Cox will help notify of a network issue by adding a banner or alert on the Cox App, however, since you and your neighbor experience a similar issue and there isn't an alert, then we may need to investigate the issue at the time it's present. If there's some sort of interference happening at a particular time of night, then that may be something we need to track down. Before reserving a technician visit, we may ask you to confirm active coax outlets in the home have cable connections screwed finger tight (not over tighten) to the back of the modem and to the wall. Our forum community is knowledgeable as well and can share helpful advise. If you need us to take a look at the time the issue is present, rather than calling in you may email us at Cox.Help@cox.com with your name, complete address, and include the URL to this forum comment.12Views0likes0CommentsRe: Channel 95, Antenna TV guide descriptions wrong
Hello, I had to edit out your name and address here because this is a public forum. I was able to investigate and seeing the guide information for 95 Antenna TV is not matching the broadcast, and I've reported this over to be investigated to get attention on a fix as soon as possible.34Views0likes1CommentRe: Moderators, what is your policy?
Hello WiderMouthOpen, I appreciate your questions. Our team isn’t outsourced, and we aren’t bots. I’m sorry if we come across that way. Our policy has always been to provide the best possible support for our customers. We’re working through some challenges that may have made it seem like our approach to Forums has changed. Thanks for sticking with us during this time. Your knowledge and experience are definitely appreciated!27Views0likes1CommentRe: Voicemail
Hello bkaufx and pcampbell , We may need to investigate this issue you’re facing with readable voicemail option tab missing on the Google Pixel 8 device. If these steps below do not help, then we need more details to investigate further. On the Google Pixel 8 device, could you try these steps to see if Visual Voicemail is turned on? Open the Phone App, then tap the Menu icon (three vertical dots at the top right). TapSettings. TapVoicemail. TapTurn on Visual voicemail. In the Welcome to Visual Voicemail setup, tapAllow, then follow the prompts to accept the terms and conditions. Once Visual Voicemail is set to on, does the Voicemail icon now appear on the menu bar after you tap the Phone App? If not, then could you email us at Cox.Help@cox.com with your name, complete address, the current Android version on your device, and include an attachment of what your Google Pixel 8 device shows after clicking the Phone App Icon? From the initial message from pcampbell, the Google Pixel 8 device is missing the tab at the bottom; but was this always missing since you’ve had the Google Pixel device? bkaufx, You said you used to get voicemails listed on the phone app but now you lost that feature. When do you recall that feature went missing, and was it once available with your device on Cox Mobile?11Views0likes0CommentsRe: Bad experience
Hello Zacharytmoore, The Cox family values your business and wants you to remain connected at all times. I get how important it is to connect with a human being, especially to look into an issue that happens often. The computer may attempt to reboot right off the bat, but this shouldn't be a step to take so often. We may need to take a look to be sure we're working on a solution. While there are some tools available to customers, like the Cox App and the Cox WiFi App for managing the Panoramic Gateway. If you are wanting to know if there's a network issue in your area, Cox has added network alerts to the Cox App to let our customers know we're aware of an issue that may be impacting the connection to the network. More about the Cox App is here if needed www.cox.com/residential/learn/cox-app.html. Our forum community has several helpful folks, but if internet issues remain and there isn't an alert on the Cox App, then we may need to investigate. When you have a moment, could you email us at Cox.Help@cox.com with your name, complete address, and the URL to your forum comment?36Views0likes0CommentsRe: Data usage is outrageous
Hello Misslovexo, We value your business and want to avoid losing you. I get how important it is to remain connected, and to a plan that fits your needs. I understand you no longer see the value of the data plan and are wanting it removed from your account. On the behalf of the Cox family, I'm truly sorry to hear your concerns were not addressed the first time. I know that would have upset me if that happened to me. If all of your account concerns haven't been addressed, could you please email us at Cox.Help@cox.com with your name, complete address, and the URL to this forums comment? We can help in removing the data plan, and review the account about the service outages impacting your connection.38Views0likes0CommentsRe: Cox WiFi keeps dropping.
Hello CaptainH, I apologize that you've continued to face persistent issues. I can imagine this has been frustrating, and understand how important it is to have a stable connection. I've sent you an update via email with the latest information our team received. If you need any further assistance or have additional questions, don’t hesitate to reach out. We’re here to help and ensure your issue is resolved as quickly as possible.582Views0likes0Comments