DustinP
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Re: Excessive Data use numbers
If you have settings on a device for backup data using cloud storage, then you may want to check the device or devices that may be automatically backing up cloud storage. If you have a device doing this automatically, then you may want to confirm that is turned off or if needed then maybe adding a data plan would help in saving.15Views0likes1CommentRe: Contour Boot
Hello Dneice, Thanks for reaching out to us over our forum! We have an active community here. If you haven't already contacted support since this has returned (following the last visit), then we have a team available to take an active look at the Contour box with you. If you find the issue returns, could you email us at Cox.Help@cox.com with your name, complete address, and some detail of what you see with the display showing boot and the welcome screen? Remotely, it can be difficult for us to determine if the equipment is defective and need to be swapped, but it is possible to swap equipment at a Cox store near you. You may search here for nearby stores and hours. Before swapping, we may check the network and signal reports from the box with you once we receive your email for support. With an issue that comes up like this, we may better identify an issue if looking at it during the time you experience the issue, so we would like to receive your email and look into that further if it returns next Monday. As far as steps taken when the box is stuck on boot, is the cable box responsive to reconnecting the power from the back of the cable box? Does the box load afterwards, or get stuck on boot until a particular time? Is there a splitter attached to the coaxial cable between the wall and the back of the cable box? Some folks here are great at providing helpful troubleshooting steps and may chime in to share some helpful advise as well.7Views0likes0CommentsRe: Internet outage
Hello jaimacc, We want you to remain connected and informed when we are aware and working on a detected network issue. The company does not want you to feel you have to leave. Cox will add notifications to the Cox App to let you know we are aware of a possible network issue that may be impacting your connection to the network. For a list of retail modems that are supported with Cox and the speeds suited, you may check here. If you purchase a replacement modem, we can help activate it. We can also review your account for outage credit when you email us at Cox.Help@cox.com with your first and last name, complete address, and some insight of why you are emailing support.73Views0likes0CommentsRe: Disappointed
Hello jcavalloro1313, Details including the minimum requirements to be able to add the Travel Day Pass are available here. I'm truly sorry to hear the details of the Travel Day Pass were not disclosed at the point of sale, and now you are possibly facing an impact when you are planning an international trip. I know it's important to have a way to communicate while you travel. We can help go over any possible account options and details with you over email with our support at Cox.Help@cox.com.17Views0likes0CommentsRe: Continuous problems
Hello mikegrier82, We want you to remain connected to a plan that works for your needs and budget. I'm sorry to hear you've been facing a disconnect and now seeing an alert on the Cox App with the estimation getting pushed back. We can help investigate this on your behalf. Although we are normally accurate with our times, occasionally our teams run into unexpected issues which forces us to extend the restoral times. When you have a moment, could you email us at Cox.Help@cox.com with your name, complete address, and this bit of information?51Views0likes0CommentsRe: Call History Update
I apologize that you haven't yet received a reply to the email. We are monitoring your ticket, CurtB, and have included the error you've shared. I apologize for the delay as well. Thank you for sharing these errors as we await an update and will follow-up with you once we get anything.35Views0likes0CommentsRe: Internet service down several times today in Pensacola area
pingcfang, Thank you for your patience, and especially for your business to the Cox family. If you continue to face an impact with the service and there isn't a Cox alert present on the App, then we can investigate further. For us to check the area, we'd ask if you could please email us at Cox.Help@cox.com with your complete address and include the URL to this forum comment. As for details of a cause, we may not have that information available as crews work out a solution. Also, if intermittent, then it can take time for crews to ascertain a fix, so you may at times see there's an alert on the Cox App, but find the connection is stable.61Views0likes0CommentsRe: Constant outages in RSM
mcarrizosa, The Cox family values your business to the company for years and does not want to lose you. I understand how important a stable connection is at home, especially if you and others need that connection to work and learn remotely. Our goal is to get to the bottom of a solution, and with you having a technician booked to come to you Friday, he or she will be able to share their findings. If there's an issue our technician refers to maintenance, then you may ask for a ticket on that. If issues remain when there isn't an outage alert present on the Cox App, then we may help investigate on your behalf. Our support at Cox.Help@cox.com can review the network and apply outage credit, if you email us with your first and last name, complete address, and include the URL to your forum comment.14Views0likes0CommentsRe: Misquoted charges
Hello ddstreeter1, I know it's important that your billing concerns are addressed and that you're getting the best possible service for your money. Cox has heard that customers want transparency with their billing statement and are working on making things a bit easier to see as far as active savings. You may view details of your billing statement online within MyAccount or the Cox App. Steps on how to access clickable PDF links to your printed statements are here if or when you need to www.cox.com/residential/support/accessing-your-bill-online.html. As for changes made and wanting to see what options are possible to save, I'm sorry to hear there were no changes after speaking with support following the last time Max was removed. We can take a follow-up look to see what options may be available to help you save. For us to be able to review account specifics with you, we ask if you could email us at Cox.Help@cox.com with your full name, complete address, and include the URL to your forum comment in the email. We'd like to see what can be done that can keep you connected to what you value most as well as save.42Views0likes0CommentsRe: Internet down again and again
Hello Maplm1, We want to avoid losing you. I get how important it is to have a stable connection, especially if you or family work or learn remote. You shouldn't have to reset the modem, router, or Gateway so often. Our forum community is quite helpful in technical support. When Cox is aware of a network issue in your area, alerts may appear available on MyAccount or the Cox App www.cox.com/residential/learn/cox-app.html. If you find that issues come up where the connection is impacted, but no outage, we may need to investigate at the time the issue is present to get an idea how to approach a solution. Our support is available to receive your information via email at Cox.Help@cox.com with your full name, complete address, and some detail to the issue. When issues come up where the connection drops 3-5min, are multiple devices losing connection and do you find the lights on the modem change color, blink, or anything like that? The more details provided here (avoid posting your personal information on this public forum) may allow our community to be able to help further.77Views0likes0Comments