DustinP
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Joined 10 years ago
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Re: Moderators, what is your policy?
Hello WiderMouthOpen, I appreciate your questions. Our team isn’t outsourced, and we aren’t bots. I’m sorry if we come across that way. Our policy has always been to provide the best possible support for our customers. We’re working through some challenges that may have made it seem like our approach to Forums has changed. Thanks for sticking with us during this time. Your knowledge and experience are definitely appreciated!23Views0likes1CommentRe: Voicemail
Hello bkaufx and pcampbell , We may need to investigate this issue you’re facing with readable voicemail option tab missing on the Google Pixel 8 device. If these steps below do not help, then we need more details to investigate further. On the Google Pixel 8 device, could you try these steps to see if Visual Voicemail is turned on? Open the Phone App, then tap the Menu icon (three vertical dots at the top right). TapSettings. TapVoicemail. TapTurn on Visual voicemail. In the Welcome to Visual Voicemail setup, tapAllow, then follow the prompts to accept the terms and conditions. Once Visual Voicemail is set to on, does the Voicemail icon now appear on the menu bar after you tap the Phone App? If not, then could you email us at Cox.Help@cox.com with your name, complete address, the current Android version on your device, and include an attachment of what your Google Pixel 8 device shows after clicking the Phone App Icon? From the initial message from pcampbell, the Google Pixel 8 device is missing the tab at the bottom; but was this always missing since you’ve had the Google Pixel device? bkaufx, You said you used to get voicemails listed on the phone app but now you lost that feature. When do you recall that feature went missing, and was it once available with your device on Cox Mobile?4Views0likes0CommentsRe: Bad experience
Hello Zacharytmoore, The Cox family values your business and wants you to remain connected at all times. I get how important it is to connect with a human being, especially to look into an issue that happens often. The computer may attempt to reboot right off the bat, but this shouldn't be a step to take so often. We may need to take a look to be sure we're working on a solution. While there are some tools available to customers, like the Cox App and the Cox WiFi App for managing the Panoramic Gateway. If you are wanting to know if there's a network issue in your area, Cox has added network alerts to the Cox App to let our customers know we're aware of an issue that may be impacting the connection to the network. More about the Cox App is here if needed www.cox.com/residential/learn/cox-app.html. Our forum community has several helpful folks, but if internet issues remain and there isn't an alert on the Cox App, then we may need to investigate. When you have a moment, could you email us at Cox.Help@cox.com with your name, complete address, and the URL to your forum comment?31Views0likes0CommentsRe: Data usage is outrageous
Hello Misslovexo, We value your business and want to avoid losing you. I get how important it is to remain connected, and to a plan that fits your needs. I understand you no longer see the value of the data plan and are wanting it removed from your account. On the behalf of the Cox family, I'm truly sorry to hear your concerns were not addressed the first time. I know that would have upset me if that happened to me. If all of your account concerns haven't been addressed, could you please email us at Cox.Help@cox.com with your name, complete address, and the URL to this forums comment? We can help in removing the data plan, and review the account about the service outages impacting your connection.29Views0likes0CommentsRe: Cox WiFi keeps dropping.
Hello CaptainH, I apologize that you've continued to face persistent issues. I can imagine this has been frustrating, and understand how important it is to have a stable connection. I've sent you an update via email with the latest information our team received. If you need any further assistance or have additional questions, don’t hesitate to reach out. We’re here to help and ensure your issue is resolved as quickly as possible.208Views0likes0CommentsRe: Unable to switch device
Hello ashishlahori75, I know how important it is that this is resolved so you can enjoy your new device on the Cox Mobile service. I'm sorry to hear that you have not yet gotten a solution after reaching out and visiting our Cox Store nearest you. We can help and re-evaluate this on your behalf to see what has been missed. Our goal is to reach a solution that gets your device up and running. When you have a moment, could you please email us at Cox.Help@cox.com with your name, complete address, and please include the URL to this forum comment about the eSIM switch. Thank you very much.32Views0likes0CommentsRe: Screen saver
The screensaver to the Contour box can have the time edited, but at this time cannot be turned off as you have seen. I can help share your feedback. There is a power saver setting you can turn on within the Contour settings if you want to see if this helps. When turning off the TV, the Contour box powers down. Settings are here to see if this helps: www.cox.com/residential/support/contour-and-power-save-mode.html29Views0likes0CommentsRe: Cox and Future Cable Card Support for TiVo
Hello morbid, I'm truly sorry to hear you are seeing your Cable Card service has been disabled. We want you to remain connected. Cox has been alerting customers to swap out their legacy tuning adapter for the Vecima Tuning Adapter. If the equipment hasn't been swapped, then this may have caused an issue impacting the cable card service. If equipment wasn't swapped and you are looking to have this done, then you may reach our Digital & Specialty Contact Center by calling 1-844-251-2673 M-F 8am-11pm (ET), Sat 9am-9pm (ET), Sun 12pm-6pm (ET) where arrangements can be made to have a Vecima Tuning Adapter mailed or possibly schedule a technician visit.74Views1like0CommentsRe: NBC APP
Hello firm1972, Perhaps our community may have some insight on this issue. I know how important it is to stay connected to your favorite content with your Google Chromecast. If you are still running into this trouble with a third party subscription, then it may be beneficial to reach out to App support or help from Google Chromecast about this error.35Views0likes1Comment