Have to reboot modem every 2 days
Hi all 2gb plan Upload and download speeds are excellent For the last few days, I’ve had to reboot my modem once a day. Sometimes it goes to a red light and other times it stays white but simply...
Forum Discussion
Hello Mischik,
I know it's important this is resolved, especially if others are with you working from home. Thank you for these details as well as checking the Cox App for a network alert. You shouldn't have to reset the equipment so often, so that is a sign there is an issue that's impacting either the modem, or the connection to the network.
We may need to get some insight on the wiring or if the coax cable is one direct line from outside to the Gateway. Do you know or see if you have a splitter or a signal amplifier attached to the coaxial cable? If you see one, are you able to try to bypass that and have the coax go directly to the Gateway without that connected, then monitor the connection to see if that helps?
If not, and issues remain, then we may need to see about having a technician visit reserved to get a closer eye on what may be impacting your Gateway's connection. If the Gateway is the issue or something outside, a technician would need access inside and outside the home during a visit. Our forum support has some knowledgable helpers that can chime in on your issue as well. We have a support available to receive you at Cox.Help@cox.com where we'd ask for your information (name, address, and the URL to this forum comment fo yours) for us to aid in reserving a visit if issues remain after troubleshooting.
