drichmond
New Contributor II
Joined 4 years ago
User Profile
User Widgets
Contributions
- 19Views0likes2Comments
- 29Views0likes4Comments
Access to SMTP outgoing server while traveling WITHIN the US
I have my home PC with me on an extended stay at my son's home in Texas while I undergo cancer treatment. I depend on Outlook for email access and DO NOT want to use the cox webmail site. I can send and receive emails via webmail, that's not the issue. My outlook can not connect to smtp.cox.net and is being blocked because I'm connected to my son's home ISP (Frontier) rather than my home network. This is very consistent with the problems well reported on this forum when traveling OUTSIDE the US but at last check, Texas was still part of the US. I've spent over 8 hours on the phone with TIer 1 and Tier 2 support, had 3 service tickets submitted (and then marked Resolved without action of any kind). As far as I can determine, Cox is the only ISP that blocks access to their outbound SMTP server when not on your home network. What's the point of having a laptop if you can't leave the house?3.5KViews0likes9CommentsRe: Cox won't admit email problem
There are no error messages or bounce back emails. The iOS native email app just stops working 1-2 hours after the account is added to the phone. It acts like it's sending email. It acts like it's checking email. But new messages that are clearly sitting in the inbox (as visible on the web client) don't download. This is ONLY in the native IOS 14+ email client. 3rd party email clients on the iPhone work fine with this very same cox.net account so I'm assuming the problem is on Apple's (or possibly Verizon's) side. I've opened support requests with them.14Views0likes0Comments