ChrisL
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Joined 13 years ago
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Re: No Ranging Response received - T3 time-out
I definitely apologize for any inconvenience caused by all of this. It sounds like you've been dealing with more than your share of connection issues based on what you've shared so far. The T3 errors you're seeing would indicate a 200ms loss of upstream connectivity. A few occasional such errors won't usually be noticed but if they occur frequently enough that would suggest an equipment or signal issue taking place. I do also see the modem appears to not be bonding to one of the upstream channels available. There's certainly a few things that can be tried to address that. I'd suggest starting by checking all of the connections to ensure they're hand tight still and if that doesn't help you can try connecting the modem at other outlets in the home. In the event that none of that helps we can review your account with you further to see that options are available. Feel free to email us at cox.help@cox.com should these service issues continue. -Chris412Views0likes0CommentsRe: What am I paying for exactly?
Based on what you've shared with the group it almost sounds as if you may have been or are experience a lot of service issues of your own. I certainly regret any inconvenience caused. With many of us working from home these days I can see how important reliable service is. Should you still require any assistance with your services we're happy to help. Feel free to email us at cox.help@cox.com to get started. Be sure to reference this thread and share your account info when doing so for faster service. -Chris33Views0likes0CommentsRe: Outage
Hi Darius, service issues are never convenient, we certainly respect your time and appreciate you choosing us to be your service provider. I'll be happy to pass your suggestions along to our leadership. Don't forget too you can use our Cox Mobile app to check service status, sign up for update notifications, and see any estimated time of repair if that information is know. -Chris23Views0likes0CommentsRe: Consistent Packet loss (25% or more) for six months, extremely disappointed
I certainly regret any inconvenience caused by all of this. I so see you've been with us for a while now and I can understand how frustrating service issues can be. If you'd like to email us at cox.help@cox.com we'd be happy to see what we can do to help. -Chris29Views0likes0CommentsRe: Interned slowdown in the evening.
Thanks for sharing, if you're able to duplicate the issue without the router it may be time to see about having a technician come out to troubleshoot further. If you'd like help getting that setup feel free to email us at cox.help@cox.com and be sure to include a link to this thread for reference purposes. -Chris2Views0likes2CommentsRe: Internet disconnects multiple times per day - Roanoke County resident
I can definitely understand how important it is to have a reliable Internet connection. I did take a look at the connection from this end however I'm not seeing anything that would explain the results you're getting. Would it be possible to try testing a wired connection to see if that also experiences problems? -Chris11Views0likes0CommentsRe: confirming internet issues being due to your ISP or the application youre attempting to use
We'd be happy to look into this for you further. Can you try to get some trace routes to the hosts you're trying to connect to and share your results so we can check for problems? -Chris42Views0likes3Comments