AAstevens
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Joined 7 years ago
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Re: 10 mbps upload speed?
considering I NEVER authorized the change from the grandfathered plan in the first place, I should be able to get it back. but who would I call to DEMAND it. the change was done without asking by the "3rd party outsourced team" that I had to hang up on for their inability to help my connection issues and general stupidity.0Views0likes4CommentsRe: Constant outages
im an oldschool IT nut, i can tell you off the top of my head what device is what on my network just by seeing the MAC (first 3 sets are manufacturer of radio), and what IP i have assigned to it, as long as its not IPV6 (for the moment), ive been doing this "computer thing" since 82 when i wrote my mother's business programme at 12, and still know AT commands to get my Amiga to null modem over a serial con to my other systems since im not bothering to setup the TCPIP stack on it at the moment. so, im not the kinda person you tell "turn it off and on again", im the person that has said that many times. but it is next to impossible to get COX to acknowledge some users that understand which end they are speaking from. im already aware of buyouts and rebranding of companies, and how many network hardware manufactures have made their routers such grandma bait trash like linksys (...sorry... Linksys branded Belkin/Cisco) hydra6. this (currently in use)modem however is BRANDED/BADGE as a "Motorola". and the model number is on the approved list of DOCSIS3.1 modems even if it has fewer uplink channels COX doesn't use, as is the Netgear, which is in my opinion better, but now i have to test it as it appears that new Netgear modem is no longer functional or got shorted out during line maintenance. it was working before the service call. i have purchased ALL new hardware and cabling/testers since this 4 month issue of mine has been going on, to rule out slightly aged equipment. if COX would allow instant re-provisioning with known hardware on the account, it would be easier to drop the netgear back into service or at least test it on the flaky incoming service. Cox apparently trusted arris since the phone service at my old business had a large clunky arris VOIP system that barely worked enough requiring out alarm system to be switched to cellular to avoid the many 3AM calls from the monitoring company. i can go on about my love/hate of Cox's service, but for me, the past 4 months has been utter TRASH. TL;DR, i know my ...stuff...1View0likes8CommentsRe: 10 mbps upload speed?
i cant stream while my wife streams, thats alot of UP that cox doesnt provide easily anymore. the other side of that, the timely upstream traffic is needed for requests, you click a link, it needs some bandwidth to send that request, along with the ACK packets0Views0likes0CommentsRe: What would be the best way to backup (bulk save) email?
download Thunderbird email client, have it connect to your cox account, then select all email, and save as, it should save all of the selected emails as a standard .eml file with a filename and date-stamp of received time in a nice way, you can then delete all the existing email on your account. you will still be able to use Thunderbird as the email client for cox, and how many other email accounts you have. since i have upwards of 15 email accounts, its nice to have them all in one place.219Views0likes1CommentRe: Constant outages
older modem, Motorola MB8600, switched to netgear cm1200, after tech visit the cm no longer connects at all, and i re-provisioned back to the still working Motorola after the tech said it was my {NEW} modem, and really no need to replace Motorola. lights: when operational, are normal, but the downstream is constantly blinking (its not locking all channels) im still expecting that COX will charge me for the call because they decided to run a new feed from the box on the side of the house to the modem (which would mean they did internal work). my service still doesn't work right, and the drops happen at least once an hour, maybe 3 if im very lucky. i just had another series of drops. so, after the tech visit, everything has been worse. i am 80% sure the issue is the feed to the pole which feeds my house(or realistically based on input from many in the neighborhood, a more widespread issue cox wont acknowledge), but getting in touch with cox is like trying to get in touch with google about any issue, they dont care, or at least prefer to present themselves like that. (proclaiming this "support forum" is user<>user only while providing more of an attempt to help on twitter). heading to tomobile now to pick up their home internet box as a primary connection, and will drop the COX service to its lowest tier as "backup" if their service remains stable yeah nah, im done20Views0likes10CommentsRe: Internet Stuttering/Outages?
their outsourced "techs" are awful, and absolutely ignorant, even when I had the Cox care package thing, he said since I have 3rd party gear, it would be a 100$ charge. all my new gear, does the same as my old gear, all approved equipment. I've NEVER had to be on a call where I had to hang up on them but I have done just that 3 times this month alone. not to mention they changed my service to a worse level than I had before that wasted call without my authorization. I approved nothing. I removed the complete care since it's useless, and I can't allow anyone in my home anyway.. private projects and NDA junk I'm working on44Views0likes2Comments