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MR_Off's avatar
MR_Off
New Contributor
10 years ago

480p signal? Guide aspect ratio wrong.

Weird problem in Baton Rouge. I have 2 TV's, one in main living area with DVR, and one in bedroom with HD digital cable box. The one in the bedroom went weird today. The aspect ratio of the guide doesn't fill screen as picture does it's not 4:3 (it should be 16:9) it is vertically narrower than normal 16:9 wide screen picture. In other words it appears to be wide enough but not tall enough.  Also the Vizio remote info reports a 480p signal for Cox cable instead of the normal 1080i. Any idea how to correct this? I've tried rebooting and changing some things in settings to no avail.

  • NicholeC's avatar
    NicholeC
    Moderator
    10 years ago
    Hello Mr.Off,

    When you toggle the settings for Guide Aspect Ratio, does the size of the guide change at all? After rebooting, did the 16:9 ratio still show selected? 


  • MR_Off's avatar
    MR_Off
    New Contributor
    10 years ago

    Thanks for the reply.

    No that didn't help. What I found, eventually, was to go to settings>Audio and Video>Video Output and it was set to 480p. Reset it to 1080i and the problem is corrected. I've no idea what caused that setting to be changed as I didn't do it but that is what problem was.

  • NicholeC's avatar
    NicholeC
    Moderator
    10 years ago
    I'm glad to hear you were able to adjust the setting back. Please let us know if you experience further difficulties or have additional questions. Thank you.