Why is my OnDemand not updating shows that previously aired?

To what particular programs are you referring?

The show on Showtime is Masters of Sex - aired Sunday night, still not available Wednesday.   I can view it online on showtimeanytime after I log onto my online Cox account so the network has released it.

I also show this issue with network shows - the New Girl and MIndy Project both air Tuesday - not available on Wednesday night. Again, I can see it on fox.com if I log into my online Cox account so I know the network released it to cable subscribers.

Same with FX shows Sons of Anarchy.  Available next day on FXnetworks.com to Cox subscribers - not on my ONDemand box.

So I know the problem is not with the networks holding shows back.  I should be able to view these on my TV with my paid cable subscription next day.

Doradora said:

The show on Showtime is Masters of Sex - aired Sunday night, still not available Wednesday.   I can view it online on showtimeanytime after I log onto my online Cox account so the network has released it.

I also show this issue with network shows - the New Girl and MIndy Project both air Tuesday - not available on Wednesday night. Again, I can see it on fox.com if I log into my online Cox account so I know the network released it to cable subscribers.

Same with FX shows Sons of Anarchy.  Available next day on FXnetworks.com to Cox subscribers - not on my ONDemand box.

So I know the problem is not with the networks holding shows back.  I should be able to view these on my TV with my paid cable subscription next day.

I think you're making a mistake in assuming that because the network has the episode available on its website that it also has been "released" to VOD. There may/may not be a delay between the two.

Thank you for taking the time to respond. 

Can you explain then why Cox itself advertises that "Shows are available in MyPrimetime the day after they premiere and remain available for the next 28 days?"  (See for example, this article on Cox's own website from just one month ago:  http://www.cox.com/residential/support/tv/article.cox?articleId=76ff5bc0-a569-11df-4745-000000000000). 

I understand there may be a delay but I use the network website example to show that the networks aren't the problem.  They are promptly releasing their shows to the public that has subscribed to cable the day after they premiere.   

Why is Cox not allowing those shows on demand "the day after they premiere" as stated on its own website? 

We too are having this issue, specifically with the premiere of Chicago Fire that aired Tuesday night. It is now Thursday night and still unavailable. However, Chicago PD, which aired last night (Wednesday night) was available tonight. 

Why yhe difference and more importantly, how can we view these shows reliably?

Doradora said:

Thank you for taking the time to respond. 

Can you explain then why Cox itself advertises that "Shows are available in MyPrimetime the day after they premiere and remain available for the next 28 days?"  (See for example, this article on Cox's own website from just one month ago:  http://www.cox.com/residential/support/tv/article.cox?articleId=76ff5bc0-a569-11df-4745-000000000000). 

I understand there may be a delay but I use the network website example to show that the networks aren't the problem.  They are promptly releasing their shows to the public that has subscribed to cable the day after they premiere.

Again, the fact that they are available on their website does not mean that they have been made available to VOD.

Why is Cox not allowing those shows on demand "the day after they premiere" as stated on its own website?

Sorry to hear you are experiencing the same thing.  I hope someone official from Cox can answer our question.  

I spent an hour with them on the phone yesterday, and got nothing but blaming the network.  I wish someone from Cox would take responsibility to their own advertising.  

I'm sorry, Domino, I'm confused - are you a Cox representative?  

I'm just trying to understand why my OnDemand is NOT behaving like Cox itself advertises it should.  That is not OK behavior.  If it is not being made available on VOD the day after the shows premiere, statements like that are false advertising.  And frankly, Cox needs to fix it.  

This "the day after they premiere" thing is not some new-fangled guarantee.  Comcast has provided this to their customers for years, and when I used to have Cox previously I never experienced this problem before. If they can't guarantee this, then their OnDemand services can't compete with what else is available in the marketplace.  

Doradora said:

I'm sorry, Domino, I'm confused - are you a Cox representative? 

No. Never claimed I was. I'm just a lowly Cox customer.

I'm just trying to understand why my OnDemand is NOT behaving like Cox itself advertises it should.  That is not OK behavior.  If it is not being made available on VOD the day after the shows premiere, statements like that are false advertising.  And frankly, Cox needs to fix it.  

This "the day after they premiere" thing is not some new-fangled guarantee.  Comcast has provided this to their customers for years, and when I used to have Cox previously I never experienced this problem before. If they can't guarantee this, then their OnDemand services can't compete with what else is available in the marketplace.

I tend to agree, but Cox/AT&T/DirecTV, et. al., play fast and loose with the truth all of the time. ALWAYS read the fine print.

Domino said:

I tend to agree, but Cox/AT&T/DirecTV, et. al., play fast and loose with the truth all of the time. ALWAYS read the fine print.

I completely agree with the above, but I refuse to settle for their behavior, and think they need to be called out on it if they are unable to deliver on their advertised promises. 

This is not a matter of "fine print" - there is no fine print that says "*we interpret day after they premiere to mean whenever we feel like it."