Forum Discussion

jgil's avatar
jgil
New Contributor
12 years ago

New Remote Does Not Control TV Volume

Yesterday my old remote, a Cox Universal Remote Control (Silver), failed and I got a new one, a Cox Custom 4 Device (Black), from the local Cox office.  My current hook up feeds the TV picture via HDMI and the audio to a set of Bose speakers through the Audio Out connectors on the Cable Box.. There are no other device connections to the box.   I kept the TV volume turned down and controlled the Volume using the cable box's volume feature.  It seems like I remember to this by setting the Volume Lock to Cable mode but am not sure about that.   I do this because the speakers in the TV are lousy.  I was trying to set up the new remote to do the same and chose the "Setting Volume Control" to Audio Device" according to the instructions which came with the new remote.  Now I can't control the volume at all. Is there any way I can return the system to having the volume set to the default of controlling the TV volume?

And,

Is there a way to have the volume of the Audio Output controlled by the new controller and leave the TV speaker volume turned way down or off?

Thank you very much.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    12 years ago
    This took a little experimention on my part but I was able to get it to control the box volume by doing the following:

    The following steps give you the ability to switch volume back and forth between the CABLE and TV audio devices.
    Make sure the CABLE button is already programmed to your audio receiver, such as a stereo, surround sound, or AV receiver. You can use the quick steps or the auto-scan steps, which ever works best for you.
    Now set the CABLE to control volume: Press and hold the Mute and Select buttons at the same time, until one of the device buttons (TV, DVD, AUX, Cable) blinks twice.
    Release both buttons.
    Press and release the VOL- (volume down) button.
    Press and release the CABLE button. It will blink 2 times.
    Result: At any time, you can press CABLE, then VOL to control volume -- or press TV, then VOL to control volume.