Freezing Pictures and sound goes out on all channels

My picture freezes on all channels. The sound also goes out intermittently. I've rebooted, refreshed, and disconnected all cables and reconnected. Nothing helps. Any suggestions?

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  • Hello Daliadd,

    It sounds like you've exhausted all remote troubleshooting, and I'm sorry to hear that these steps have not helped resolve the issue. If the issue has been happening for some time, then we may need to have a service appointment reserved to help diagnose the cause. If this issue remains and you're not seeing an outage alert in your area when signed into the Cox App, then please email us at Cox.Help@cox.com with your complete address and first and last name on the account.

    Dustin
    Cox Forum Support Moderator
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