Slow to change channel

10 minutes? Really?

yes.  Another tech is coming out later in the week.  go figure.

I am experiencing the same problem (at least I think it sounds the same)  Its like a loss of control between the remote and the box...  Using the remote I cannot:  Turn the box on/off, cannot change channels using up/down channel buttons, cannot call the Channel guide or DVR recording list to screen.     

Manually turning the box off - no change

Unplugging - Rebooting box - no change

Service technician came to house today - replaced the box and the remote and splitter outside...  When he left - it worked fine...  a few hours later - same symptoms.

SS7 said:

I am experiencing the same problem (at least I think it sounds the same)  Its like a loss of control between the remote and the box...  Using the remote I cannot:  Turn the box on/off, cannot change channels using up/down channel buttons, cannot call the Channel guide or DVR recording list to screen.     

Can you do the above functions using the buttons on the front panel? [Note: Stop ALL light from interfering with the (model?) IR sensor when trying this.]

Slow or no remote same as other postings.

Called for support.  They said remote was bad.  I have whole house with a second box and new remote.  Second box works perfect with either remote.  Tried new remote on 9865HDC: Same problem.  Support would sent Tech with new box.  Tech arrived with a work order to replace remote.  Of course all worked properly when Tech arrived.  An infuriated spouse convinced the Tech to also change the box and provide the new remote.

Next morning or after any long time with box off: Same problem.  If you hold 1 button long enough it might eventually change.  After being on for 15 minutes, better, After 30 minutes, normal full operation.  (No delays ever with the functions which control the TV.)  Again, the secondary whole house box works perfectly.

Hope COX comes up with a solution soon or I'll change back to the old DVR system.

Iron96 said:

Slow or no remote same as other postings.

Called for support.  They said remote was bad.  I have whole house with a second box and new remote.  Second box works perfect with either remote.  Tried new remote on 9865HDC: Same problem.  Support would sent Tech with new box.  Tech arrived with a work order to replace remote.  Of course all worked properly when Tech arrived.  An infuriated spouse convinced the Tech to also change the box and provide the new remote.

Next morning or after any long time with box off: Same problem.  If you hold 1 button long enough it might eventually change.  After being on for 15 minutes, better, After 30 minutes, normal full operation.  (No delays ever with the functions which control the TV.)  Again, the secondary whole house box works perfectly.

Hope COX comes up with a solution soon or I'll change back to the old DVR system.

 

 

Try putting 2-3 widths of adhesive tape directly in front of IR sensor on front panel. As an alternate, try using the

Model IRE5712M, Part Number 1004648 IR extender plugged into the "IR" port on the rear panel. Please, let us know of your successes/failures. Most users don't.

What is the reason for putting 2-3 widths of tape over the IR receiver (right of display)?  The Tech left the protective cover in place. Still had the problem.  Removing it made no difference.

Read up on the CISCO IRE5712M.  I don't believe distance is a problem.  When the system works properly, usually after 30 minutes, I can aim the remote at a wall 20 feet away and make any changes.  Plugging in the range extender apparently defeats the front IR receiver.  If this solves the problem it would prove that the box has a defective IR receiver on the front panel.  Cox should therefore provide these for free until CISCO fixes the boxes.

Today's test:  TV & Cable Box on using remote.  TV set volume  easily adjusted.  Unable to change anything on Cable box by pressing buttons.  After 15 minutes Guide and DVR list slow but usable.  After 30 minute full speed ahead all functions.

Again secondary whole home box, no problems,  any time, either remote.

Iron96 said:

 

What is the reason for putting 2-3 widths of tape over the IR receiver (right of display)?  The Tech left the protective cover in place. Still had the problem.  Removing it made no difference.

Just something I read in a magazine and on AVS. Seems that later model DVRs from Cisco were more sensitive to light than were earlier model IR sensors. Cisco's website even alludes to it:

"Place the sensor away from compact fluorescent light, plasma TV displays, or LCD HDTVs. The sensor signal may be blocked when placed too close to these types of devices, and the remote control will no longer function properly."

Many people reported that the tape filtered out the harmful light while letting the IR through.

The sensor in the IRE5712M is said to be much better at ignoring this light than is the ones in the latter DVRs.

Thank you for the well researched response.

Today's Test after being off for 8 hours, room dark:

Power on: Cannot change anything (as before).  To simulate the suggested tape, covered IR sensor with a cloth.  All functions started to work slowly.  Range of remote about 8 feet.  After 15 minutes removed cloth. All functions, at normal speed, remote range 20 feet.  Still doesn't explain why, untouched , after 30 minutes everything works normal with any lighting in room.  Wonder if the extremely bright blue display is affecting the problem?  Would personally prefer RED or the ability to dim. May have to cover the display with tinting film which might also simulate the tape.

"To simulate the suggested tape, covered IR sensor with a cloth."

Not at all sure that the cloth has similar light filtering characteristics as Scotch Tape.